Was so excited to get this for my birthday I used it twice same cartridge and it jammed now it won’t even come out

I have used it a total of three times since I received it in the span of a year. The first time I charged it for hours, unplugged it, and whenever I tried to use it the next day, it was dead. The next incident I charged it for hours and within 20 minutes of me wanting to print 2 pictures it died

I bought this printer and as soon as I tried to connect it to my phone for the first time it proceed to do a firmware update. After that it would not connect to any of my devices. I have been in contact with customer serivce and the best they can offer me is an exchange at my own cost, meaning I will have to pay shipping both ways. I have seen online where other people have had this same issue so please beware if you buy this printer. and KEEP YOUR RECEIPT because there is a high change you'll have to return it.

I was so excited to buy this and when I did, I charged it and I tried both cartridges and it simply jammed and it ruined both cartridges! I’m so upset and disappointed. Really looking forward to it only to be disappointed.