When we received the couch, the box it was in was ripped to pieces. NO HARDWARE! We called the company, they told us the hardware was taped to the box in one corner. Well, the corners of the box were missing, it was that torn up. Customer Service Rep told us she would email us to see if she could find some hardware for us. 😳 Really?!? I’ve been in retail 40 years, this isn’t the customer service I was looking for. 2 days later We received an email saying they would refund $20 to us so We could go to the hardware store and buy what We needed to put the couch together and they sent us the list of everything We needed. OK, grrr, cost us $25, but we got everything. Then we started putting the THING together. It wasn’t easy. Mr. Man was already sick of the couch before we started putting it together, so can we say HAPPY DAY,, uhhh naw! It was a pain in the butt to put together. Hard to get everything lined up, and YES, we watched the video on how to put it together and not tighten bolts until they were all in. Again, GRRRRR — couch together, I love the way it looks. This is a very low back couch. You can’t sit back and lean against the back and be comfortable. BUT, if you are like me, I take my coffee and blanket to the deck early in the morning, pile all the pillows on one end and lay down. Super comfy this way. I’m 5’9 and I can lay comfortably. This couch is very sturdy (after $25 worth of bolts). It sets in front of my pool cubby, where there is a big plastic truck tool box that I keep all of our pool toys & live jackets in. I scoot the couch back and forth when the grandkids are here to get to the toys. The couch stays sturdy. Overall I love the couch, most people won’t have the same issues with the hardware. I do wish the backrest was a little higher, but I placed it in front of the pool deck and when we lean back, we have that behind us.

The best instructions I've ever seen and I've put alot of different things together. Very sturdy and easy to put together. Wish the back cushions were a little bigger. Beyond that I would definitely recommend this product, I love how it looks and how comfortable it is.