The media could not be loaded. This shower head is such poor quality. Our first one broke within 30 days, the way you switch through the modes broke and it was just stuck on one. Amazon ended up allowing us to exchange it because we were past the return day. Then when we got the second one not only did that one break in the same way, but the part that screws onto the shower arm cracked clear through and just sprayed water everywhere. Never seen that happen on any shower head. Every part of this product is cheap and awful.