I received a twin pack of short little fur gloves which are not the gray long knit version I ordered. I feel bad that I posted a poor review because the company reached out to me in less than 12 hours to issue a refund and did not require me to return the incorrect item sent to me. I have newfound trust in this site and now support it as much or potentially more than similar sites with discounted products like Amazon, Walmart, Wayfair, eBay, etc. as the customer service department was extremely polite and responsive to resolve my issue in a faster timeframe than I could have expected with just a simple email explanation, order number, and photo of the product received. I will have to reorder the fingerless gloves but wanted to let other customers know that they are purchasing products from a company that cares and honestly, in today’s day and age, companies like this are difficult to come by. With that being say...your purchase is secure with excellent customer service to ensure you that the money spent is secure with this site and customers are treated as human beings and with respect! I will definitely order from this company before big name alternatives as the prices are right and the business model is focused on quality products and superior service, not merely tunnel visioned at appeasing only the bottom line.