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Accidental Damage Protection

Terms:

The Accidental Damage Protection agrees with the purchaser of the product(s) and this Plan (OWNER), to cover manufacturer’s defects in materials and workmanship that are the result of normal usage for a period specified on your confirmation email. The Plan covers eligible products purchased as new, remanufactured, used, open-box and manufactured for use World Wide. The Plan begins on the date of purchase. This Plan pays for parts and labor for functional parts. Functional parts are those component parts that are critical to the performance of the product’s essential function. Nonfunctional parts are those parts that are not critical, knobs, handles or cosmetic parts. Accidental Damage Protection will repair or replace the unit or any parts thereof, as required, subject to these terms and conditions. Accidental Damage Protection is not obligated to renew your Plan, however, if renewal coverage is offered, the price quoted will reflect current service costs and the age of the product. For replacement/exchange plans, we will either replace the Covered Product or settle the claim monetarily.


To Arrange for Service:

Write into the customer service desk at warranties@tanga.com. Please have your original bill of sale and the Plan available so our Customer Service Representative is able to quickly arrange for service.


General Conditions:

Along with the wording of original equipment manufacturer’s warranty (to the extent applicable), the following terms and conditions will apply:

  1. This Plan does not cover failure as a result of: misuse, abuse, impact or physical damage, rust or corrosion, spilled liquids or foreign objects found inside the equipment, cosmetic damage; repair of damage or food loss caused by accident, loss, theft, fire, flood, external causes such as, but not limited to, blown fuses, inadequate electrical power, fan failure, water and gas lines beyond the equipment, plugged drains, or any use of the product not authorized by the manufacturer.
  2. The maximum liability of this Plan for product replacement or repair shall not exceed the original purchase price for the product.
  3. Accidental Damage Protection reserves the right to repair OR replace the covered product with a comparable feature model of like kind and quality. Product replacement under this Plan will fulfill this agreement in its entirety and will discharge all further obligations under this Plan and the Plan shall terminate.
  4. This Plan does not cover deterioration of the appearance of the product, any cosmetic part or finish defects such as paint, porcelain, glass or plastic, dents, scratches, chips, breakage, loss, rust, peeling or excessive wear.
  5. Plan coverage is provided for authorized products only and does not cover any accessory such as power adaptors, special connective cables, mounts or remote controls.
  6. Any damage resulting from unauthorized replacement parts, improper service or modifications made to the covered product are not covered by this Plan.
  7. If no defect is found (no fault found) or repairs are denied based on the terms and conditions of the Plan, the Plan owner will be responsible for all costs incurred.
  8. Replacement of batteries, light bulbs, fuses, filters, print ribbons, print heads including non-removable print heads, toner cartridges, drums or any other products with a pre-determined life expectancy are excluded.
  9. Charges incurred for the following items are not covered by this Plan: shipping to and from the designated service center, set up/removal or installation, reformatting of hard drives and diskettes, system and software configuration or data recovery.
  10. Any loss occurring during the manufacturer’s Plan is excluded and any loss due to failure to follow the manufacturer’s recommended maintenance, specifications or operating instructions during the term of this Plan is excluded.
  11. Accidental Damage Protection and the Federally Licensed Insurance Company are released from all liability due to indirect, consequential or incidental damages.
  12. Any loss resulting from collision with another object or any damage while the product is in transit is excluded.
  13. Any costs and damage related to installation and/or reinstallation of products are not covered under this Plan except for costs related to installation and/or reinstallation of car audio products.
  14. Upon approval by Accidental Damage Protection, this Plan is transferable; to a subsequent owner, or a new product.
  15. The Plan owner may cancel this Plan at any time for any reason within thirty (30) days of the original purchase date of the Plan and receive a full refund. Accidental Damage Protection may cancel this Plan for reasons, including but not limited to, misuse of the product, unauthorized modifications to the product or commercial use of the product. In the event of cancellation by Accidental Damage Protection (except for non-payment), Accidental Damage Protection will provide the Plan owner with pro-rata refund.
  16. Any loss resulting from manufacturer’s recall or rework, regardless of the manufacturer’s ability to pay for such repairs is excluded.
  17. In the event that a covered product is deemed beyond economical repair, the Accidental Damage Protection may request that the covered product to be shipped to a designated salvage facility prior to settlement of any claim and at the purchasers expense.
  18. In the event that a covered product is damaged by lightning or a power surge, coverage under this Plan will apply, excluding software or data, provided proof that an approved power surge protector was in use at the time of damage and any additional conditions included herein.
  19. United States (50 states) coverage only.


Others:

  1. This Plan does not cover charges incurred relating to system and software configuration or data recovery.
  2. We will make every attempt during the troubleshooting process to confirm whether the problem is related to hardware or software failure.
  3. If after service is performed, it is determined that the cause of the problem was software related including, but not limited to, software errors resulting from improperly functioning or defective software, computer viruses, or any problems related to customized or proprietary software, computer games, peripheral equipment, internet access, or USB devices, You will be responsible for all costs incurred.
  4. This Plan provides limited pixel coverage for video display products based on the manufacturer’s but excludes all incidents of burn in regardless of manufacturer coverage.
  5. Should parts no longer be available for a Covered Product, Accidental Damage Protection shall be excused from performance under this Plan and will refund the consumer the cost of the Plan.
  6. “No Lemon” Policy – While covered under this Plan and after the product requires covered service on three (3) separate occasions for the same component and this product requires a fourth repair, as determined by our authorized service center Accidental Damage Protection will replace the product with a product of comparable performance, the value of which may not exceed the original purchase price. Authorized service repair receipts from three (3) separate repair incidents must be sent to Accidental Damage Protection in order to qualify for replacement. Product failures must be covered by the terms and conditions of this Plan. Replacement terms in General Conditions © apply.
  7. In the event of mechanical failure of a refrigeration or freezing appliance covered by the terms and conditions of this Plan (which causes spoilage of foods), Accidental Damage Protection will refund the amount of the actual loss to a maximum of $250.00 during the term of this Plan.


Plan Options:

  1. Example: If this is a Lamp Replacement Plan, Accidental Damage Protection shall arrange for the replacement of the Covered Product. If the replacement cost of your bulb exceeds the maximum coverage allowed under this plan, you shall receive a monetary settlement for the maximum coverage amount. Coverage for this Plan shall begin on the Date of Purchase of the Covered Product. This plan covers 2 bulb replacements.
  2. If you have added the Accidental Coverage option to your plan, as indicated on your Membership Card as well as your Online Account, this Plan shall cover damages as a result of: impact, liquid spill or unintentional physical damage. Accidental Coverage is an option for new, store-purchased items. Coverage for this plan shall begin on the 31st calendar day after your product’s purchase as indicated on the original sales invoice. The Accidental Coverage plan must appear on the original bill of sale with the covered product. All coverage plans must be registered within 30 days of purchase.
  3. Accidental Coverage does not cover intentional damages of any kind to the Covered Product or products that have been lost or stolen. Accidental Coverage does not cover willful damage, misuse, damage due to neglect, damage caused as a result of drops over 6 feet, fire damage or full immersion in water. Accidental Coverage does not cover products that have been modified or used in a way the manufacturer never intended. Accidental Coverage also does not cover damage incurred by natural disasters (ie: hurricanes, tornadoes, earthquakes, fires, etc.) or damage that is incurred by an animal or pet (ie: dog chewing).
  4. Commercial use or commercial coverage is not allowed.


Transfer of Plan:

There is no option to transfer or transfer the plan to someone else.


Limit of Liability:

Our liability is limited to the original price of the covered equipment. This agreement will be terminated at the point total repair costs reach the lower of the original purchase price as indicated on your bill of sale or the current fair market value of the covered item.

Accidental Damage Protection

warranties@tanga.com


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