Our customers say Excellent
4.53
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Customer Reviews
4.7 out of 5
4789 customer reviews
5 Stars
83%
4 Stars
9%
3 Stars
3%
2 Stars
1%
1 Stars
3%

Filtered to: 1 Star Ratings

Jon


Third Party Review
Reviewed: 2023-03-14
Worst option out there right now. 1 star

I bought these headphones for $250, on sale from $350. -The noise canceling is terrible for a pair of over ear headphones. -They charge with a micro USB, NOT the new standard for Apple or Android. Type C should have been obvious choice. -NO low end frequency (Bass), unexpected for a pair of Beats headphones which typically have exaggerated bass. -No app to control headphones for Apple. Android app can only toggle noise canceling on/off. -No equalizer adjustments specifically for the headphones -Earpieces do not swivel so wearing on your neck is very awkward and uncomfortable. These are all features of a $30 pair of headphones. Cheaply made, poorly engineered. I would not waste your time or money on these headphones. For this price you should not have these flaws.


sunshine1949


Third Party Review
Reviewed: 2023-03-14
I believe we may have received a lemon, IDK

I gave this item to my adult son. He didn't place it in the dishwasher, washing machine or take it swimming. He didn't drop it off of the Empire State Building or threw it out of his window, or step on it or threw it against a wall. It worked beyond the 30 day Amazon return, no real intelligent questions asked period and then, inexplicitly, it stopped working. In an effort to see if it was him and not the product, my son turned it back on to test it. It worked for about 5 minutes and then shut off and has been off ever since. I spoke with a young lady at Amazon, who either was using a defective head set or had marbles in her mouth who told me that Amazon had to hear from Apple first. Apple then proceeded to inquire about my son who never purchased the 2 year warranty or the product, itself. The geniuses at Apple then created a repair ticket and asked that my son call them and while he was talking with Apple, the connection was terminated. At this point, both myself and my son are asking a very important question, as follows: If Amazon sells you a lemon or defective product that ought to be replaced, why would anyone want Prime or brand name products that need to work only 30 days and then you are stuck with a questionable, at best product? A product, BTW, which has left a bad taste in ones' mouth. Why not share this comment with the folks at Prime and Apple. Exceedingly disappointed after spending more than one hour trying to resolve this nonsense. Apple wanted to change my adult son's actual account with Apple to my name. How off center from logic is that?


Amarilys


Third Party Review
Reviewed: 2023-03-14
Warranty is the worst

If you have issues with the product breaking on its own theyll claim it as damaged and wont cover it under the limited warranty. As you can see by my picture i had issue where the cover plate to the volume control came off and i don't know where it is. I just needed a replacement wire and they want to charge 35 for it. Theres no way an aux cable should cost that much especially when it should be covered under warranty. The headphones themselves work great they are noise cancelling for sure but dont expect good customer service from apple. Thanks for nothing.


Alexa Montoya


Third Party Review
Reviewed: 2023-03-14
READ THIS!i had this product for not even a month. died and wont charge or turn on.

look ive been dying to find a good pair of headphones with noise cancellation, and when I bought this it was on sale so of course i bought it. Surprisingly the noise cancellation was crap. I am very disappointed. And I haven't had this product for not even over a month and out of no where the headphones claimed they had no batteries and i went to charge them. I charged them for the whole night, and then I turned them on only stayed on for 2 hours. So I went home to charge them and the sides began to feel super hot and then i plugged the charger and it didn't turn on or charge. I tried rebooting it NEVER TURNED ON. I am very disappointed and upset. WASTING YOUR MONEY. SAVE FOR A SONY.


Scott From Maine


Third Party Review
Reviewed: 2023-03-14
Not for cold weather. - Does not work below 32 Deg F.

So Dr. Dre is straight outta Compton, where the temperature doesn't drop below freezing. The sound is very good and the price wasn't bad. I didn't return these, but repurposed these to my wife. I tried to get a good answer on cold weather ops, but all the Apple fan bois said that all headphone batteries drain when its cold, and Apple support was useless. I'd go for a walk up here in Maine and even on a mild day - low to mid 30s, the music would just stop. I searched the internet and this is a common problem with Beats. I bought a pair of Bose QC45's to replace these and they work fine in cold weather - no issue all the way down to single digits - this is an Apple issue which cannot be corrected - probably to protect battery life or something. Bottom line - sound is good, quality is good - if you're straight outta Compton, you'll be fine, if you're straight outta Buffalo, look elsewhere.....



Plains


Third Party Review
Reviewed: 2023-03-14
Not comfortable, hurts ears/head, sound not good

It’s been a few years since I tried a Beats and thought they would’ve gotten better. That was wishful thinking. Don’t let the photos fool you, they don’t look that good in person either. Putting it on, it hurt my head with the shape. Then, playing music, it hurt my ear idk why but it freaked me out. Don’t want hearing damage. As for the actual sound, it’s very tinny with the bass too high. No nuance to the sound. I can’t believe they call these studio headphones they’re not. These might be ok for public transit and wearing over a hoodie, but if you expect any quality at all you’d be disappointed. As for the noise canceling, it was very bad. Here are a couple headphones I have that are way better. Bose quiet comfort wireless Bluetooth headphones AirPods Pro 2nd gen. I got the Bose like 4 years ago and they still sound great, the noise canceling is great, etc etc. They’re not red though, so that’s why I wanted a pair of red headphones if I wanted a different color pairing with my clothes. But the sound is so bad on these Beats it’s just not worth it. As for the sound comparison, AirPods are way better. And the noise canceling actually works. Sorry but these headphones are just not nearly as good as they claim they are. If they were around $50 I’d say that’s fine. But they can’t claim to be studio headphones with this level of quality. I think people only buy them for the colors. And again, the colors don’t look that good in person. At least the red ones didn’t.


Tasha


Third Party Review
Reviewed: 2023-03-14
Been a nightmare

I purchased these and within hours the price dropped significantly. I repurchase at the lower rate and tried to cancel the original order before it ever shipped out but Amazon kept denying the cancelation saying I'd have to refuse shipment or ask for a refund and send it back. They hadn't even prepared the order yet. I tried several times to just kept getting a denied email. I planned to refuse shipment, except they delivered it to the WRONG ADDRESS. Luckily, my neighbor gave me the package. I went to process the return and the only method they'd allow is pick up at home by UPS and someone has to be present. They don't give a time, date, or anything so someone can be home. I tried taking it to a UPS store and they said they can't take it and I'd have to wait for someone to pick it up. So ridiculous!! I contacted customer service for another method and they said this is the only option. So I have no idea what happens when there is no one home after multiple attempts. People work and can't be home all day until UPS decides to come. Besides that, I tried the other pair I purchased at the lower price and the headphones didn't sound great at all. In a room with a fan, you hear so much noise. I tried them at the gym and while they cancel out the surrounding noise the sound is still mediocre. They don't sound any better than older wired headphones. There is nothing special about these at all. Choose a different pair. I really want to send this pair back as well but don't really want to go through the hassle twice. Very disappointed in the whole experience but also really thought these were going to be amazing headphones, but they're not.


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