These earbuds are gorgeous, easy to set up, and have good sound quality...but I could not ever get the right earbud to play music. For a very split second it seemed both earbuds were paired and working, and I heard music coming out of both at the same time (so clearly the right earbud CAN play music, it just seems to be a pairing issue). Literally no less than a second later, the right earbud stopped playing again. I called the support number in the manual and they walked me through resetting the earbuds to see if it would work. When it did not, they advised I needed to return the item. Seeing that this is a recurring problem for this item, I will just take a full refund instead of an exchange, because I don't want to have to keep dealing with this issue.

bought it thinking this will be my everyday ears buds , but it's not a great product. sleek beautiful design but as soon as I opened the box to set them up they would not connect/pair to my phone. I bought some nicer ones for more money. does not recommend

Sleek beautiful design but poor quality

I have the cute tan version of these and they're fine, they do the job, but now the left earbud will not connect in the case to charge unless I mess with it a little and make sure it's pushed down further than necessary. The magentic little prongs will not charge it.

My time with these earbuds was short because they got run over, but I had problems with them in those 4 days of having them. First two days were great, but the left earbud refused to charge on the third day. Not good, ambient sound mode is also SO BADDDD

I’ve had to replace them twice because they stopped working. They have great sound but stopped working after a period of time. The reset button broke for no reason and one keeps flashing and won’t connect.

Cute aesthetics, terrible design. Would not stay paired no matter how many attempts.

Come extend and disconnected so much. Didn’t stay in ear. The lightest touch hung up calls . It’s a no from me

I purchased these a few years ago. they were in the wrong section, so I thought they were a good deal, but it turns out they were like, $80!!! Today, they aren't holding a charge and it can be a major struggle to get both buds to connect. $35 is a MUCH more appropriate price, which is about what I thought I was paying. I can not believe they were ever selling these for as much as they were.

I got these earbuds a while ago, and they worked fine until recently now they won’t even charge and will stay connected to my phone while in the case. Sometimes one ear bud will work while the other doesn’t. Case charges and the earbuds will be in the case but once I use it it’ll die on me.