Missing parts

Isn't sturdy like we would like. Would love to return, since trying to make it work did do so for our needs.

The box arrived open and the sleeves and hook were missing. Very disappointing.

30 day return policy with no exceptions? The product is cheap and not worth your time to set up correctly.

Just received. Two boxes badly damaged. One missing the bottom cardboard, so items may have fallen out.

Not sturdy and very cheaply made

Seems cheaply made. We've tried everything to tighten it but nothing has worked. We followed the directions and rented all of the right tools.

Latch for the lock broke after one year. Looks like a weak spot in what id supposed to be a secure fool fence. Not very secure now that I cant close or latch the gate. I have to keep my toddler out of the backyard now. Im unable to find a replacement either.

**UPDATE** I contacted Pool Fence DIY directly and they sent me a new section of fence for free to replace the gate. Until my daughter is old enough to behave, I will be cutting a fence section to fit the gate slot and will reinstall the gate in a few years. This review should have gone on the gate segment product page, but if you are buying the gate, you are also buying this fence, so I will let it stand. ORIGINAL REVIEW: I bought this fence in 2019 when my wife and I bought a house with a pool. We weren't looking for a pool, but we decided the house was worth the hassle of the pool. I did some research and found this fence consistently well reviewed and decided to buy it. I installed it in October of 19 and haven't had any issues until today (as others have mentioned, buy the drill guide and borrow a rotary hammer from someone, makes this waaaaaaay easier). That said, my two-year-old defeated this fence. My son is 4 and my daughter is 27 months. My son knows not to go in the pool and hasn't ever tried to defeat the fence (to my knowledge). My kids and I were in the backyard, but I was about 100 feet away picking up some toys when I looked over and saw her with a pool skimmer trying to clean the pool. I sprinted over, unlocked the gate, and got her out. I asked her how she got in and she said "I CLIMB DADDY!!!" So yeah, I am not pleased with this. Up until now, the fence has apparently been giving me a false sense of security. After some experimentation, I got to watch how she did it. She grabbed the post for the gate segment of the fence and scaled it like she was climbing a gutter downspout in a James Bond flick. Yes, my my daughter is pretty agile, and might even be part monkey, but this is a pretty serious flaw. If you have kids that are adventurous, this fence WILL NOT keep them out of the pool. I am not sure what to do now.