I've ordered this item several times and they always arrive damaged in some manner. In the recent order of 2 cans, one can was fine, but the other can was severely damaged and the screw-on lid was missing. The"padded envelope" they arrived in was undamaged; evidently, the one can was shipped without a lid andpossibly already damaged. Very displeased. These items need to be placed in a box and not shipped with missing lids. The product is good, but handling and shipping is extremely poor.

Terribly bitter, and not the good bitter that you expect from a moka.The color was also darker than I’ve ever seen for this type, the cans were all dented, and they didn’t have the usual sound when you open them.I’m doing a subscription with Illy directly now to have more confidence in the quality of the product.

Yuck

specifically searched and ordered coffee for drip coffee machine.got crumpled espresso coffee canswasted time and moneyunprofessional

Each one of the 6 cans had a defective pull tab. To reach the coffee I had to use a traditional can opener and the rim is not designed for that use. Very hard to open.

I just noticed that the 6 cans of my coffee I received in June had expired in 2022, we kept wondering why it tasted weird.That would explain the slight discount I received.

I have been using illy coffee since many years, it is great and the coffee taste perfect, only strange thing happened with this delivery, the can came without lid, I shall use my other can lid but it is really weird, not sure if the can has any other non visible damagePutting 1 star awaiting the company response

I received my coffee with no lid. There is the seal but once I take that off I have no top to keep coffee fresh.

In the pictures, it looks like it has a lid, mine has no lid. Which isn’t going to stay fresh!

We order nothing but Illy coffee - it's our favorite!...Usually.This time we ordered 4 cans, and all 4 were inedible. One had a busted seal and no flavor left at all, 1 smelled like it got wet and then dried out, and 2 more were so burnt it made my eyes water when I opened the can. Whats up with that? Can't wait for Illy to get back on track so we can go back to buying our favorite coffee.