Our customers say Excellent
4.53
out of 5 based on
76079
reviews
Customer Reviews
4.1 out of 5
181 customer reviews
5 Stars
64%
4 Stars
10%
3 Stars
8%
2 Stars
7%
1 Stars
12%

Filtered to: 1 Star Ratings

Donna Richardson


Third Party Review
Reviewed: 2022-05-25
Huge disappointment

We loved the clean lines of this product. We bought it in May and, now that the weather is warm enough, tried it outside for the first time. It will Not. Stay. Lit. Even the slightest breeze extinguishes the flame. We used the fuel recommended in the product instructions, too! We brought it inside and relit it so see how it works indoors. It did stay lit, but we bought it to use outdoors. Sadly, we are just past the date when we could have returned it. We now have a very expensive concrete paperweight. Huge disappointment.


Cedric&Erica Stevenson


Third Party Review
Reviewed: 2022-05-25
Terrible wasted of money

Not worth the money paid for it. I was better off getting a real for pit. The fire doesn’t stay lit for more than a minute


Customer


Third Party Review
Reviewed: 2022-05-25
Cracks and leaks. Very dangerous.

Almost burned my garage down. No response. I think they are out of business.


Cynthia Maloney


Third Party Review
Reviewed: 2022-05-25
Don’t buy ! Waist of money an time !

Received an did not work left it to charge an it still did not! The way you have to charge it is stupid! This DOESN’T even deserve 1STAR!!!!!!!


Sally Halbrook


Third Party Review
Reviewed: 2022-05-25
Value

So small for the cost , probably could have build our own



Nya


Third Party Review
Reviewed: 2022-05-25
Chipped.

Item came damaged. Box was fine


Omar


Third Party Review
Reviewed: 2022-05-25
Arrived chipped

I had very high expectations considering the high price. The fire pit arrived broken and the side scratched by the pieces that broke off.


Customer


Third Party Review
Reviewed: 2022-05-25
Cracked

This product cracked within one month of use.


KLM


Third Party Review
Reviewed: 2022-05-25
Never Use Inside

Every ceiling in my home needs to be painted! Soot everywhere!!! All my windows and every window covering needs to be replaced or scrubbed😤


Russel Kahmke


Third Party Review
Reviewed: 2022-05-25
Damaged. Hard to work with Seller.

This item arrived damaged in two places. The seller has been really hard to communicate with in regards to getting a replacement. The item may be great but I recommend researching a different seller in case you also run into issues with your product being damaged.


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