Purchased unit, had all the past peoples info still on it chocolate on the unit in a number of places. And very very dirty. Advertised with black controller had white one in box. Unit put into a box with controller and cables all just lying there then taped up no packing at all then this box put into another box. Both item and box just bouncing around. Spent 3 hours reinitializing. Put a game in and controller fired up but the L2and R2 buttons would not push at all. Controller had been taken apart and then the buttons jammed into the unit so they looked good. But you could not push them. After all this I still said ok I will try to help them out I took controller apart to fix and both buttons which have ears on them with springs one tab was broken off on each button and one spring missing. Very disappointed.

I has so happy to receive this play station. I am going through Cancer and I knew this would take my mind of of the worries and help occupy my mind. Unfortunately, another dissapointment. I received a gift card from a friend for Amazon. So I looked and found this what I thought would be a deal. Not knowing my future and trying to save money. It came today, no instructions. No customer service numer to call for assistance. Just a gmail address. I looked on You Tube how to install it. Followed all the instructions and found out they forgot to inclule the cable for set up that goes to the controller. After 2 hours I received an email they would USPS the cable. Ugh...I called my neighbor and he came over to help. He has a PS 5 and had a PS4 before the 5. Nothing worked. He is very smart with these things. He called his friend that came over...the whole thing was defective. Such a dissapointment. I was able to generate a return. Thank you Amazon. Now I hope it gets honered. All I can say is to stay away from 3rd party sellers. As far as I know it was bought at a yard sale or off of Craigslist. Boxed up and sent to me. Lesson learned, buy the real thing. Pay the extra and avoid all this hassle. I very seldon write reviews but this is not what people lke us that buy on Amazon deserve. I do not blame Amazon at all. I hope my gift card money and my credit card is credited. I just hope this gets resolved. My advice is to just stay away...if it looks too good to be true it is. Thanks for reading.