I ordered the 4396710 filter and a different filter was delivered which is not compatible. I need to return this item.

This was the wrong size water filter, I get it mistakes happen. The problem is trying to get a refund. I was put on hold for forever and a day and then I was clicked off. Please help me to refund this filter that I can not use. My filter is about 6" and the filter you sent is about 18". My filter is a "every drop" filter #JD41096 NPL