Our customers say Excellent
4.53
out of 5 based on
76079
reviews
Customer Reviews
4.3 out of 5
3871 customer reviews
5 Stars
68%
4 Stars
12%
3 Stars
5%
2 Stars
4%
1 Stars
10%

Filtered to: 1 Star Ratings

James Chucka


Third Party Review
Reviewed: 2024-06-04
This product lasted about 3 years then just died.

It worked for 3 years then died. The last one I had lasted 10 plus years. Talk about your planned obsoesence! I would not buy this product again!


DM


Third Party Review
Reviewed: 2024-06-04
Poor product and service

I have had this mesh system for several years and find it to be very problematic. Fails consistently and the supporting app is almost useless. I send an email each time and have NEVER had any support response. I DO NOT recommend purchasing this product.


Customer


Third Party Review
Reviewed: 2024-01-10
NOT GOOD

I spent nights after nights with linksys support trying to get this product to work as it should. It is unstable, and keeps dropping. To date it still does not work properly, it’s is very expensive, the cheaper mesh networks are more reliable.I do not recommend this product.


SteveTennessen


Third Party Review
Reviewed: 2024-01-10
Not a good product

I have tried to make Linksys Wi-Fi products work in my home. As of February, I was up to 6 nodes. With my Wi-Fi still suffering problems, I called spectrum out to look at the problem. Spectrum was able to tell me that the modem and internet was great. They called Linksys for me and after 5 hours we found one of the routers was bad and then we were able to get the wi-fi routers working. I was supposed to receive a replacement router for the broken one. I have waited over 2 and a half months and still have not received my replacement node. Customer service has been nonexistent. Still having Wi-Fi issues and not receiving the replacement Node, I went and bought EEROS product and am loving it! Great reception, easy to use and have not had to spend countless hours on the phone with technical support.


Ken L.


Third Party Review
Reviewed: 2024-01-10
wont change to closest node

bought this thinking it would switch my phone on wi-fi to the closest node as I change where I'm at in the house. It doesn't do that! No way to change the settings to have it search for the closest node. Do not recommend this product for the amount of setup time spent (2 hours) and needing to reboot the nodes every few months and poor construction of power connections (has a short), get another brand instead.



Annette


Third Party Review
Reviewed: 2024-01-10
Don't waste your money

Choppy signal on the daily. If you work from home, and need consistency with your signal, you are screwed.


Ilitch


Third Party Review
Reviewed: 2024-01-10
Garbage

I used the mesh wiFi system for 1 year. Prior to this I used the Apple airport which I never had problems with. After I switched to Lynksys my internet has been terrible. I tried everything, changing locations, even adding another $250 node and after spending more than $750 I gave up. I tried to return it to the Apple Store where I bought it but they only have a 40 day return policy.Dont waste your money like I did. Not to mention the countless hours I spent with incompetent customer service over the phone


Customer


Third Party Review
Reviewed: 2024-01-10
Great at first but doesn’t stay that way

This is the second batch of Linksys Velop routers I have have. They start out great and the fir no reason, the Wi-Fi stops working. Restarting these things is getting old. I will not be buying them again.


Lourdes G. Marti


Third Party Review
Reviewed: 2024-01-10
Criminally bad

I have a large home and kept doubling down adding more nodes in the hopes to improve the reliability of my connection. I have 5 nodes now, but the Wi-Fi is completely unstable and my Sonos is unusable. Have spent over 5 hours on the phone with tech support reinstalling, downgrading firmware because they know the latest version is faulty, etc., but all in vein. Will throw them in the trash and start over with Eeros.


Ronald D. Burri


Third Party Review
Reviewed: 2024-01-10
POC!

Product was DOA right out of the Box!Linksys App would not accept any information for Set Up!Hearing Impaired and Customer Service is Phone only!Complete waste of Time and Money!


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