Our customers say Excellent
4.53
out of 5 based on
76079
reviews
Customer Reviews
4.3 out of 5
1884 customer reviews
5 Stars
66%
4 Stars
17%
3 Stars
7%
2 Stars
4%
1 Stars
6%

Filtered to: 4 Star Ratings

Lois


Verified Buyer: Yes
Reviewed: 2023-08-29
I had difficulty gtting it going due to my wifi. Finally reached the right people that diagnosed the problem and it's going. Saying that, it seems to have a hard time in mappimg. It misses some areas and repeats itself in other areas over the same are repeatedly. Can anything be done for that? that, the mapping seems to be difficult. It keeps goin over the same place and misses some areas.

see abovw


Gravitight


Third Party Review
Reviewed: 2023-08-14
Great lil guy / app sucks tho

Lil dude is fantastic. I love em.-prep the home to block any spots where he might get stuck and bam watch him go.-app is absolutely dog water. Terrible end user experience.Luckily u dont need the app for this guy to do his thing.


JP


Third Party Review
Reviewed: 2023-08-14
Good vacuum, decent mapping

The vacuum itself works pretty good, but there are a couple issues.The battery isn't great. My floor is about 830 Sq ft, and it needs to recharge after cleaning about 80% of that (on max power).The mapping is the bigger issue. For the most part it works well, but towards the end of cleaning (after recharging) it will eventually screw up the mapping and get lost. And that happens about 99% of the time for me. Still way better than the ones that bounce around aimlessly though.So overall it cleans well, but be aware of the battery and mapping issues.


Buck Webb


Third Party Review
Reviewed: 2023-08-14
Difficult to set up with WiFi - but the unit works

Long review, but I want to be fair to them. I bought this to replace an existing one that is pretty beat up, a Samsung one that has worked well for a number of years. The product doesn't really work well without the mobile app and wifi. The set up process is clear enough, but no matter what I did, it would not connect to my Wifi. I had several rounds with Eufy support -- always unfailingly polite, and recording and sharing video of the steps I was taking. As a note, I'm quite experienced computers, software development and the internet. I have an Alexa and dot, two doorbells, a chime, a washer and dryer -- all configured to use Wifi and never an issue. Nothing worked to get it to connect. They finally did an exchange, and sent a new one. It also failed in the same way. I finally told them I was done troubleshooting. THEN, they said "Oh, we found an issue with IOS 14 & higher and Android 9 (I think it was, I have IOS), where "Precise Location" must be enabled on the app for it to connect." This is not in the documentation. They asked me to make sure that was on (it was off) and try it again. I did, and it connected right away and works perfectly. So, hopefully this will help a buyer if it doesn't connect correctly for them. As far as it's performance, it works well and I have had zero problems with its performance for the past week or so that I have had it working.


Sapphyra


Third Party Review
Reviewed: 2023-08-14
Overall good robovac

This is my first robovacuum, it works pretty good. We have 2 dogs, one is a german sheperd so he sheds alot. It picks up ALL the dog hair and any grass or dry mud they bring in. We were tired of having to vacuum every other day so we finally got a robovac and I wish I bought one years ago. The only minor issues this one has is sometimes it goes over the same room/area multiple times while ignoring other areas. It doesn't follow the same pattern every time, it's always changing what area to start in which I think contributes to it getting confused. Not a big deal because it has a setting to go back to unfinished areas after recharging when the battery dies but it would be better to do a consistent pattern and get the whole house in one run cycle. Make sure to follow the directions because you will definitely have to empty it everytime, sometimes again mid-cycle if you have alot of pet hair or don't use it daily. Of course this is in no way meant to replace a real vacuum and will not thoroughly clean carpets, it only gets surface debris on carpet and misses corners, but it's great for daily maintenance to cut down 90% of the debris.



Lawrence L.


Third Party Review
Reviewed: 2023-08-14
Probably not designed for pets family

It functioned pretty well. Just the roller will attach a lot of the dog hairs. Probably not designed for pets family.


D. Davis


Third Party Review
Reviewed: 2023-08-14
Surprisingly pleased with the result

I have two dogs that shed like it’s an olympic event and they are going for gold. My home becomes a tumbleweed of fur within a very short period of time and I have come to realize that I need to vacuum more than I shower. Just to paint a picture of how real the struggle can be.I received my RoboVac and within two days of utilizing this little wonder, I can now see my floor, eat without worry and actually do something fun outside of vacuuming.Though she (Flo) is not a super floor cleaner, (steam mop, chasing the laughing dust bunnies kind), she has made my life so much easier and cleaner! No more tumbleweeds! So very thankful.I gave it four stars instead of five because it doesn’t serve me coffee in the morning. Once that is achieved, I’m good for 5. Lol


Shay


Third Party Review
Reviewed: 2023-08-14
Does what it advertises

My home is all wood flooring and My fur baby has black hair that sheds tremendously, and I was tired of sweeping every morning and night. This item really picks up her hair and saves me time.


greg stierwalt


Third Party Review
Reviewed: 2023-08-14
Not worthy

Thought it would be an improvement over my 11S that died after 2 1/2 years but not so much. I actually liked the remote control with that one and the option to do the floor then do the perimeter as the brushes might fling stuff that way. It also didn’t get caught on our throw rug like this one does and I am not really convinced it cleans better at all. Many times I have to pick it up as it gets confused. Definitely can’t set a schedule for cleaning as it couldn’t even find its way back to the charger from out kitchen that isn’t that far away. Disappointed to say the least


Erin C.


Third Party Review
Reviewed: 2023-08-14
Does what I bought it for.

I have only had this for less than a month, but so far so good. I have cats and birds (which means birdseed and kitty litter), and wanted a robot vacuum to do light vacuuming so I wouldn't have to sweep so often. This robot vacuum does just that, and a bonus, it fits under my dressers and entertainment center. I run it every couple of days, and just sit back and relax!


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