This set is a woven plastic made to simulate a cane strips. Unfortunately the holes drilled to hold the chair’s bolts cut through the plastic cane strips completely severing the tightly woven cane leaving us with LOOSELY woven cane. I doubt the chairs will last half the season.

Came with too many long screws and not enough short screws! There were no #2 screws. Pkgs went from 1 then 3 then 4! Where are #2?? Cannot put second chair together. Not good!

April 2021 purchased product, top of chair arms are cracked. Wicker on arms just split down the center. Any suggestions on how to help maintain the other set ?

Were to start. It actually is a very nice set. My issues are these, could not find the instructions because they were tucked up between the two sides of one of the arms pieces. The only reason I even found them was because I was inspecting the pieces of the chairs. It was a VERY small corner of the instructions that were showing. Then images my surprise when ALL 5 pages were of a TOTALLY DIFFERENT set. I sure hope I used the right screws when attaching the pieces together. There are 4 small suction cups that is supposed to hold the glass in place on the table. IT DOES NOT HOLD! Good thing I don’t have small kids. It is a safety hazard! The instructions were for a couch set with a square table. Also as you can see in the picture the one cushion is completely miss shaped do to packaging. I’m hoping it will reshape with time and use. Far as customer service I didn’t bother to try and contact them. I wasn’t about ready to try and hall that huge heavy box to a UPS store.