Excellent customer service. Got back to us right away after receiving one package with half of the package. The rest came right after. Good for the price. The cushions are a little thin and slide down easily. But overall not bad and do look good. Also they are pretty good at repelling water.

We purchased this lounge chair for our new house with the swimming pool. In general, I would say the quality is okay, especially considering its price. It is not as comfortable as we expected for the cushion, but the reclining angle is good. The most challenging part might be it is hard to assemble. We only purchased one chair, and have decided not to purchase the second one for a match.

I particularly appreciated the hardware being bundled into individual zip bags of the same hardware with numbers that correspond to what’s in the instructions. This was very helpful. Note that there is extra hardware in the end. The flip-up drink holder is a great idea but really needs to be about 12 inches closer to one’s feet to be in a natural location for picking up and putting down a drink. The chaise lounge feels sturdy and solid. Building it took almost two hours. Be prepared. There are many pieces and many different pieces of hardware. Putting the hood/umbrella together was a bit of a challenge, but well worth the result. The cushions have Velcro to hold them in place, but it doesn’t fit well. Every time I get up, the cushions are off the Velcro and need to be straightened again. All in all, it’s a nice piece and well built. Take your time building and you will likely be pleased as I am. It’ll be perfect for the hot sunny summers.