Our customers say Excellent
4.53
out of 5 based on
76087
reviews
Customer Reviews
3.4 out of 5
112 customer reviews
5 Stars
42%
4 Stars
12%
3 Stars
13%
2 Stars
10%
1 Stars
23%

Filtered to: 2 Star Ratings

joerob


Third Party Review
Reviewed: 2023-02-06
WARNING!! MISSING GRATE and OTHER ISSUES

FOR THE COST, this fire pit is fine. Although I had two issues. 1. The product description explicitly says: "The convenient log grate allows ashes to drop for larger, hotter wood fires." Direct quote!!! There is no grate. Further, it is not listed in the included parts list so I suspect it IS NOT INCLUDED, just a outright misrepresentation in the description!!! A fire grate would be great for the very reason described in the product description - it would aid in the effectiveness of the fire and probably make the fire pit last longer. But... it is not included. If you're buying this pit because it comes with "the convenient log grate" forget it!!!! 2. One of the nice features is the "handle" the bolts around the sides. I have grandchildren and this is an added safety feature the keeps them from getting too close. It doesn't get hot and is a barrier between the pit and persons around the pit. It's also great for moving the pit. Can even be moved while still hot. However, one of the bars that make up the handles was bent out of the box. Not so much it was unusable, but still... should not be damaged out of box. Also there are plastic corner pieces that tie the four handles together. They send you an extra in case one breaks in installation. Good thing because two of mine cracked when I was installing them. They are too light weight for their intended purpose but doesn't make the "handles" unusable. So... What do you expect for the price?? Looks nice. Works fine. But... see above!


Andrew Brink


Third Party Review
Reviewed: 2023-02-06
tile plates break easily

the tile plates surrounding the pit crack and break easily.


Customer


Third Party Review
Reviewed: 2023-02-06
Replacement of the title would be nice as the pit looks less than acceptable.

I recently purchased this item. The box arrived intact, however one of the tiles was broken. I was hesitant to order as others had listed the same issue. I'm not able to return it as my son in law had completely assembled it before we realized it was broken.


Mary Jane Repp


Third Party Review
Reviewed: 2023-02-06
Will not order this item again.

Fireplace was nice. Tiles that came with it were a mess. Most had either chips or were broken. Returned the first one that came due to all the tiles being shattered. Tiles need to be of better constructed material.


Todd Sowle


Third Party Review
Reviewed: 2023-02-06
Attractive, but very low quality

We like the look of it, but the cheap metal components and plastic parts (yes...plastic on a fire pit) make it junk quality.



Zev Messinger


Third Party Review
Reviewed: 2023-02-06
Poor quality

Metal mesh in cover did not last well and has big holes in it after only a few uses. The bottom also has a big hole and had to put in a steel plate so the wood wouldn't fall through. And one of the decorative tiles came with a chip in it. Still using it after we fixed part of the issues but would go for something sturdier next time.


ak


Third Party Review
Reviewed: 2023-02-06
missing an essential part

the description states that it comes with a grate, it does NOT. even more concerning other reviews made the same comment some of them dating back 7 months. it appears that no one at amazon reads the reviews and takes corrective action. FYI grates can cost more than the fire pit


Karen Boreham


Third Party Review
Reviewed: 2023-02-06
Inexpensive, but not well made. Unusable actually.

When I started to assemble this I quickly realized that the brackets on one of the legs were welded onto the wrong spots and do not line up with the screws, making it impossible to assemble. They will need to be cut off and rewelded in the correct spot. Neither bracket was even close. There is no where on the packaging with contact information should you run into a problem. The tiles are packed one right on top of the other, not even a sheet of paper for cushioning. How they are not all broken up I do not know.


Brenda spangler


Third Party Review
Reviewed: 2023-02-06
Cheaply made, smaller than looks

Not very sturdy. Cheaply made


Lauren W.


Third Party Review
Reviewed: 2023-02-06
Broken tiles and broken extra tiles to replace

Was a Father’s Day gift and quite a few tiles are broken and all of the extra tiles are broken. My dad is refusing to let me send it back (says he’ll glue them back together). I’m so disappointed in this product!


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