Our customers say Excellent
4.53
out of 5 based on
76079
reviews
Customer Reviews
4.2 out of 5
1395 customer reviews
5 Stars
69%
4 Stars
11%
3 Stars
5%
2 Stars
4%
1 Stars
12%

Filtered to: 1 Star Ratings

R. M.


Third Party Review
Reviewed: 2021-06-12
Poor quality

Broke down after 1 month of using.


June E. Phillips


Third Party Review
Reviewed: 2008-08-16
Caution

Helen of Troy 1 inch jumbo curling iron, beware. Upon using this product, purchased within the last 30 days the thermostat must have suddenly burnt out and I lost a badly charred chunk of hair. The smell was disgusting and I will not trust that supposedly professional brand ever again.


SoCalJess


Third Party Review
Reviewed: 2011-09-06
odd woman out?

I read the reviews on this iron about people with fine hair having a lot of good luck with this curling iron, so I was sad when it didn't work for me. Even though I didn't expect the curl to last long, even with a ton of hairspray and all the other tricks I've tried over the years, my hair was completely flat in less than 30 minutes. Other curling irons have at least left a little curl on the ends and the look of hair that's been curled that day. I got neither from this iron. I would not recommend it, and am probably going to return it or try to sell it to someone else.


Amz customer


Third Party Review
Reviewed: 2012-02-24
its a burner

I read the good reviews and bought it but it burnt my hair. I found it useless and very damaging to hair.


Crazyhorsemom


Third Party Review
Reviewed: 2012-03-05
Its broken already!

I bought this curling iron in June 2010. I use it once a day most days. I loved using it until last month, it stopped working. There may be a short, because if I fuss with it, I can get it to turn on sometimes. Looks like I'm throwing it in the trash. I'm frustrated, my cheaper low end irons have lasted 5+ years...this Hot Tools iron lasting only 20 months...lame.



Danamaree


Third Party Review
Reviewed: 2012-11-07
Hot Tools Curling Iron

AWFUL EXPERIENCE! Used curling iron for the first time on low heat and FRIED my hair right off! The second time I tried to turn it on, it no longer heated up. Must have been a short in the curling iron or it was defective. I'm out the money I paid since it was opened from the package & still don't have a working curling iron...Will never purchase Hot Tools again!!!!!


MangioCadaveri


Third Party Review
Reviewed: 2012-12-27
End Cap Melted Off

The end cap melted off the end of the iron. Of course, this happened after the 90 day return period. Will attach picture so others can be warned before purchasing this product.


Theresa M


Third Party Review
Reviewed: 2013-01-01
Broke after 3 months

I purchased this curling iron back in September and the power control switch broke after 3 months of use. It is a little switch that you push forward and back to turn on or off and when I try to move it to the on part it just won't activate the curling iron. I use it everyday, but hardly would consider this good enough reason for the most important part of the curling iron to stop working. I would not purchase this item again. Curling irons I have used in the past lasted way longer than 3 months THEY LASTED YEARS....they shouldn't have such a sensitive switch!


nancyp3


Third Party Review
Reviewed: 2013-03-27
this is a knockoff beware

the picture has the purple authenticity of hot tools and mine didnt. And every thing about is different.This was my original review: My mom had purchase this curling iron back in 2005 and to now it has worked amazing. It has dropped many times, I mean do the math from 2005 to 2013 & we probably use 2-3 times a week and we got a new puppy who unfortunate ripped the cord so here I had to order a new one and this looks nothing like the original it doesnt glide easily like the other one & I know it should because I have a few other and ALL of them slide easily when curling it. So im not to convince this is the real one I will do my research and see if this is a knockoff I hope not or else ill be returning it I will come back and update you guys if it is


GinDazee


Third Party Review
Reviewed: 2013-04-12
Dissapointed

I purchased the Hot Tools 1" Curling Iron to use on my hair and my daughter's hair. I have coarse, wavy hair and she has fine hair. I read many of the reviews before purchasing and thought I knew what to expect. To keep a long story short, of the 5 times the curling iron was used, it burned hair 3 of those times. The first 2 times it did not burn hair because the heat was under 300 degrees - it also did not curl the hair. I never had the heat higher than 380 degrees. Product to protect hair was used each time. Also there was constant smoke coming out of the "cool tip" each time it was used. I was told by my hair stylist this is normal for a new curling iron. There were so many positive reviews for this item that I can't help but feel this one may be defective. I did read the brief manuel that came with the product and even brought it to my hairstylist to show me what I was doing wrong. I am so disappointed and think I'm out $30.


Track A Package
Issue(s) With An Order
Warranty FAQ
customer service

Have questions? We're here to help!