Our customers say Excellent
4.53
out of 5 based on
76092
reviews
Customer Reviews
4.3 out of 5
161 customer reviews
5 Stars
71%
4 Stars
10%
3 Stars
5%
2 Stars
3%
1 Stars
11%

darkcloud


Third Party Review
Reviewed: 2023-10-03
Kool hot stuff

Love this little unit . Look nice and make enough gentle heat that warms the room without making a lot of noise.


r


Third Party Review
Reviewed: 2023-10-03
Awesome product; awesomer seller!

Ordered this unit just before a serious cold snap, arrived just in time. I was so excited to have a firebox with a working remote again so as not to have to get out of bed on those cold winter nights to turn on the heat. Worked beautifully...for two days. Kept throwing error code indicating the auto shutoff had been invoked. Checked to ensure it had adequate ventilation, was properly grounded, etc. Noticed in previous reviews this seemed to be a known problem so I reached out to the seller, asking if they had any ideas on how to fix. They contacted me within 24 hrs with simple instructions on how to repair. I followed the instructions, unit back to working perfectly. For two days. Reached back out to the seller to explain. No problem, they promptly shipped me a replacement unit, which works perfectly fine! Great to see there are still companies that are willing to stand behind what they produce!


Jenn Butterfield


Third Party Review
Reviewed: 2023-10-03
Looks so beautiful in my home!

Our home was missing something! I loved our home when we purchased it, but the one major downfall of it was no fireplace! We have lived without one for many years but recently I’ve seen that you can put an artificial fireplace in a spot and it looks real. I was searching on Amazon for a fireplace that not only looks realistic but also gave out heat into the room! When I saw this one… I knew it was perfect for our home!♥️ I absolutely love this fireplace insert! Not only does it look wonderful in my home, it also radiates heat....wonderful & warm heat...just like a real fireplace! It was the perfect addition to our home right now! Now I’m super excited for winter time to come do I can snuggle up near it with a cup of hot cocoa! I’ve already received a ton of compliments on it & it’s only been a couple weeks♥️ It’s super easy to install, and I love all of the different settings that it has to offer....especially the remote control! I can sit in a chair across from the fire and not have to get out of my cozy blanket to change the temperature or Settings! HUGE BONUS!!!Another huge perk is that it comes as one piece so there is absolutely no assembly required! SO AWESOME! It is extremely easy to install and can be fit in a tv stand or even be installed on the wall. The fireplace is electricity operated with a wall plug and looks SO BEAUTIFUL!!! I LOVE its quality and sturdiness. I definitely recommend this beautiful fireplace insert to anyone needing one of these for their home!


Peter


Third Party Review
Reviewed: 2023-10-03
Treat yourself, this is perfect.

Love it! This is our second purchase. We live in an old house and have one installed in our master bedroom. Flames look realistic and add such flair to the main living area. We like how quiet it is, it has a timer and we can use it without heating. Treat yourself, this is perfect.


Michelle Choquette


Third Party Review
Reviewed: 2023-10-03
Exactly what I wanted

My grandson got a beautiful console with a fake fireplace with heat. Then my daughter got a TV stand with the same. Well, I have a very heavy analog TV which won't fit on a TV stand. So, I cleared out one side of my entertainment center & popped this free standing fireplace into the open space. Fits perfectly [took measurements first]. The remote controls 3 levels of brightness for the flames. Only 1 setting for the heat [which I may not even use]. This morning it was snowing & I had the fireplace on, my Christmas tree lit, & frasier fir candle melts scenting my home. Felt like Christmas. Lovely. I encourage anyone who may be hesitant, to buy this product. Fast delivery.



Customer Customer


Third Party Review
Reviewed: 2023-10-03
Overall decent buy especially if you have the stand

This is a nice accent piece that will be great to add a little warmth and style to any room.The warmth or heater feature is nice. I do wish the output was a little bigger so you don’t have to be too close to feel the heat. I do believe if you kept it on for some time it may warm a small to medium sized room .The remote control is a bit too simple. I wish there was a button or option to manage the heat temperature. There is only 1 setting so no way to tell the actual temperatureOther than that not a bad buy. I would say you may be able to find a cheaper version I bought this specifically to fit the tv stand


jimmy


Third Party Review
Reviewed: 2023-10-03
Works great

Also very quite. Heats up really quick. Love the remote.


renae


Third Party Review
Reviewed: 2023-10-03
Very Pleased So Realistic

The media could not be loaded.  Used for Livingroom entertainment center Perfect Loving it Makes Room Feel More Cozy


Leo Rauf


Third Party Review
Reviewed: 2023-10-03
All good

All good


Anna SchraidtAnna Schraidt


Third Party Review
Reviewed: 2023-10-03
Must have !!

It’s so nice! It’s a must have! Easy instructions and it came in 6 days early! 19’


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