Our customers say Excellent
4.53
out of 5 based on
76087
reviews
Customer Reviews
4.2 out of 5
3701 customer reviews
5 Stars
62%
4 Stars
16%
3 Stars
9%
2 Stars
5%
1 Stars
8%

Filtered to: 2 Star Ratings

JP


Third Party Review
Reviewed: 2022-02-22
Spastic

It works well until it doesn't... I had my first one replaced because it would randomly stop working... like attempt whatever it was doing for a half hour of millisecond bursts of incoherence. It doesn't respond or anything during those, so you have to wait it out or restart everything. Unfortunately, the second one started doing it too within 3 weeks. I love the concept and when it works, but it's super frustrating when it goes spastic.


C. Rasmussen


Third Party Review
Reviewed: 2022-02-22
Disappointing

I got this hoping it would just act as an "extension" to my current Echo device, it doesn't. I wanted something that when I gave it a command it would apply to both of them but it only goes to the one that Alexa thinks i'm closest to. So if i give one a command and then move to another part of the house I won't hear what's being played or what alarm i have set up. I know I can stream music over all of them but I wanted it to play my morning briefing on all devices or have all devices go off when an alarm goes off but that doesn't happen. I would not have purchased this had i known how limited it was.


☁️ Everly


Third Party Review
Reviewed: 2022-02-22
Inaccessible for anyone below a recent (problematic!) iOS update

This is literally a paperweight because I'm not given access to the app and they don't offer the ability to operate via a pc. I have an iPhone 6s which has been GREAT, no issues whatsoever and great battery life. I am aware that updating to the newer iOS' can cause serious issues or shut down your phone, so I avoid them and my phones been great. But because the Alexa app only works starting at a certain newer iOS update, I can't even download it to set it up. Thus, I can't even use my dot. 🤷‍♀️ They should really allow access to everyone...


Courtney Cashon


Third Party Review
Reviewed: 2022-02-22
Not as good as others

This product is a little too invasive for me. At the same time, I mainly use these things for music and Alexa wants you to pay for a music subscription in order to listen to music. (It also picks up on your conversation more often.) Otherwise, you have to use it as a bluetooth speaker and cast from your phone which is a pain. I would much rather just use G00gle home but this was a gift.


TJ


Third Party Review
Reviewed: 2022-02-22
Limited use review but works as expected.

I really haven’t found a use for it yet. I have it on my bedside table and it’s very responsive to the “hey Alexa” command. I’m impressed by that. It appears to have omnidirectional mic input so it’s quite easy to ask it things from anywhere in the room. I’d like to give it a try in the kitchen or living room while I’m cooking food to see if it’s good at setting timers, helping with recipes, etc. As far as functionality goes, it seems to work as expected. Audio quality is meh imo but I’m kind of a sound snob so naturally a device this size doesn’t quite meet my standards. Apparently there’s a way to link it to other Bluetooth speakers though but I’ve yet to try that. I will say linking it to my Apple Music account was easy. I can ask Alexa to play pretty much anything and it does so. Again, however my usage of the device is limited. Ask me again in a year.



Jose Luis Antonio Ramos


Third Party Review
Reviewed: 2022-02-22
Not for listening to music, no longevity

I have both the google Mini and the echo dot. I prefer the dot for my room for the sound. Update may 16, 2020 Been using the echo sir regularly for my morning routine and to play music. Music is starting to sound like an abused car speaker from a teenager. Disappointed. The google mini had lasted longer and used for longer periods to play music at higher volumes for longer periods of time as I only use the echo when I’m cleaning my room or putting up laundry.


Brian


Third Party Review
Reviewed: 2022-02-22
Gets on my nerves after a while.

Decent speaker. Convenient size. More bass than some, but at the sacrifice of clear highs. But what do you expect for under $30? Not portable - it needs to be plugged in, which is limiting. And it talks constantly, announcing things like "Now connected to - whoever's - iPhone" whenever you walk into the room...which gets really old after a while. (Turns out there is NO WAY to turn that off! I assumed it was just user error, but no.) Frankly, I like my wife's Tribit XSound Go better, for a similar price. Less annoying.


Jim


Third Party Review
Reviewed: 2022-02-22
Not Accurate

We've not used Alexa before, so I imagine part of the frustration is our own learning curve. Nonetheless, it's laughable how often she says, 'Sorry, I didn't get that' and the nonsense answers to questions are almost as bad as Siri. Integrating our 2 Bose speakers has been impossible thus far, but we persevere. Better luck with the smart lightbulbs which work as advertised. The volume level seems to change by itself. We were considering getting 1-2 more to cover our house more completely, but this first one has been disappointing and making us wonder whether to bother.


Dexxlan


Third Party Review
Reviewed: 2022-02-22
Really Alexa

Where do I start this thing is a pain to deal with makes me want to throw it against the wall, OH WAIT I HAVE! There’s a plus, they hold up great against hard surfaces. The voice command is about 50/50 it picks and chooses when it wants to answer. Alexa is just bleh. For being so expensive you would of thought you would get better service!


N-C-5-0


Third Party Review
Reviewed: 2022-02-22
Very disappointing upgrade.

Gen 2 was a better sound quality (by far) on mine. Also the Gen 3 has only two sound levels: too soft or too loud. I really like the Alexa stuff, ...but I would rather have another Gen 2 ...in my case anyway. I happened to have an external bluetooth speaker which helped. Don't let others tell you how you have to make sure it is positiioned just so or like that. The muffled sound that you're hearing is all 'them'! Hope you have better luck with so-called upgrade.


Track A Package
Issue(s) With An Order
Warranty FAQ
customer service

Have questions? We're here to help!