Does not work, screen has faint light but otherwise a non functioning dud

Completely dented on on/off button makes it literally impossible to turn on/off. Scratches on screen and scratches/scuffs all over. Was dirty all over too. I understand it's refurbished and won't be perfect but this is unacceptable. It's like no one even bothered to look it over and just threw it in a box. It's a birthday present and I'm glad I check it before I gifted it. Hopefully this can be made right in time.