Loved it when it worked. I sent it off for repairs or replacement in December and the was the last I heard of it. I followed up a couple of times but didn’t get anywhere. It’s just gone.

I had two of them and both machines got stuck in the descaling mode and had to be replaced. Customer support was always very helpful in replacing but still annoying to deal with the issues.

The coffee is fantastic but the machine often doesn’t work and I have to call Nespresso frequently and/or spend 20 min trying to get a cup of coffee. I’ve descaled it and reset it and it still has this issues. It started the first year of owning it. After a year and a half I mostly stopped using it because it shouldn’t take 20 min to get a cup of coffee.

I bought the Vertuo Next at Christmas and twice I have had to replace it because the machine would randomly stop working. The support team was extremely helpful, and they replaced it twice after video conferencing with me. The second time they replaced it with a Nespresso Vertuo model. Hopefully this one will continue to work.

I love Nespresso coffee. This machine is faulty. I had my first one replaced after many trouble shooting calls. Nespresso did the right thing and replaced it. Now the new one is not working after only 3 months. They are replacing it again and suggested the Vertuo Plus Thank you Nespresso for the customer service

*BEWARE* the Vertuo Next machine does not allow other pods (Starbucks or Petes etc.) as the original device does. I hate that Nespresso limits the variety; very unfortunate.

I got this from my son. His mother in law and he have the older version and I always loved it so he bought me the "upgraded" version. Unfortunately I have had nothing but problems. Dozens of wasted cups, leaks daily and needs to be unplugged and reset frequently. What makes me give this machine 2 stars instead of 1 is because I love the coffee so I keep using it. I will be contacting the company soon to see if they will replace it or give me a significant credit to purchase a different model. It's funny though because I keep recommending the product (original or older model) to friends. Will keep you posted......

I love this coffee maker. One of my favorite things to see in a hotel room is a Nespresso machine. The coffee smells, foams and tastes just like European coffee. For some reason, it just stopped working. I descaled and followed all prompts on my app to troubleshoot. App continues to say that the make is not latched closed after I move the latch to closed. Sad to only have use for 14 months.

Bought one two years ago it only lasted a month till it started blinking orange and won’t work. Called Nespresso and got a new one. 1 year later same exact problem. I changed to the Vertuo model and it’s looking way better than the vertuo next.

[This review was collected as part of a promotion.] This is my first time owning a single use pod type of coffee machine. I really enjoy the process of making my coffee but I’m highly disappointed in the temperature of my drink. I have used this only 5 times so far. Each time it was warm. The 5th time I saw steam for once and it was a bit warmer then the other times. I don’t like that I have to microwave my coffee after using such a pricey machine. This is new so I know descaling is not an issue. I did read that it was designed to be a ready to drink temperature but this is way too cold for my liking. It is a neat design but the ready to drink temperature is a major flaw in my opinion.