Our customers say Excellent
4.53
out of 5 based on
76089
reviews
Customer Reviews
4.2 out of 5
2514 customer reviews
5 Stars
69%
4 Stars
12%
3 Stars
4%
2 Stars
4%
1 Stars
11%

Filtered to: 2 Star Ratings

Diana


Third Party Review
Reviewed: 2024-08-19
Not worth the money

I’ve had this machine now for 2 years. Recently the top light started blinking and thought that meant it needed descaling. Started the process and all the water started leaking out of the bottom of the machine! What a mess! Will contact support but with this being out of warranty, pretty sure it will end up in the recycling center!


rpg


Third Party Review
Reviewed: 2024-08-19
Taste good but three in a row have died in 3 years

The coffee tastes great while the machine is working. I’ve gone through three of these machines over the last 3 years, they last a little bit and then the dreaded double orange flash which means an internal electrical fault. I’ve followed all directions and babied the machine. My 3rd machine just went toes up today. I’m regrettably tossing my vertuo pods and going with another manufacturer. Can’t afford to replace them yearly.


MK10


Third Party Review
Reviewed: 2024-08-19
Too loud

[This review was collected as part of a promotion.] We much prefer our Vertuo Plus over the Vertuo Next. The footprint was similar in size so the next wasn’t much smaller if at all and was way too loud. We returned it and will purchas another Vertuo Plus. Returning was very easy, thank you Nespresso.


Tanya


Third Party Review
Reviewed: 2024-08-19
Leaks!

After using for a year, the machine started to leak on the bottom. There is a puddle of water under the machine if the water storage tank has any water in it. Kind of annoying to have to clean water up every time you want to use it.


E


Third Party Review
Reviewed: 2024-08-19
Disappointed

I bought this machine a few months ago and just had to call for a replacement. The coffee was brewing into the pod disposal chamber. Super disappointed. I’ve wasted so many pods trying to get my machine working and the pods aren’t cheap. I should be receiving my new machine in a few days and I hope we don’t have the same issue. From other reviews I read it seems like this specific machine has a lot of issues. If I ever repurchase it would not be this specific model.



Holly


Third Party Review
Reviewed: 2024-08-19
It’s fine when it works

I bought this as a secondary machine for our RV. When I discovered my regular machine doesn’t work with the large pods, I brought it into the house for more regular use. Despite regular rinsing, it likes to send half the coffee down the “dribble hole” into the used pod receptical. It regularly refuses to brew, making whirring noises only to stop and flash orange. It might make one cup and then “laugh” at the next. I’m not even sure I trust putting it back in the RV anymore. I’ll probably just open the rest of the large pods and put them in my pour over. Sadly it’s easier to do that rather than cussing and swearing first thing in the morning. It also seems to dribble dark sludge from underneath, although I have yet to be able to pinpoint where. At the end of the day, as long rambling review is under caffeinated. I am so tired of playing with this coffee pot that I think it’s going into the garbage. My next one will definitely not be this style.


Beastie


Third Party Review
Reviewed: 2024-08-19
Not Horrible

Got one in December. I loved it! One day it stopped working. It would turn on and then the red light blinked and just shut off. Customer Service is the best. They sent me a new machine. In April all the pods tasted bitter. I thought maybe it was the pods I was using but no it was the machine. I called and the sent me a refurbished Next machine. I had that a for 2 weeks and it would leak during the cleaning cycle. I called again and I was able to switch out my machine to a different one. Honestly I loved this machine but I just didn't love the issues.


L


Third Party Review
Reviewed: 2024-08-19
Get the Pop or the Plus

Not a fan of the Vertuo Next. Constant grinds in my coffee


L


Third Party Review
Reviewed: 2024-08-19
Get the Plus or Pop

[This review was collected as part of a promotion.] The next has too many issues, grinds in your drinks, etc


Florida is Unhappy


Third Party Review
Reviewed: 2024-08-19
Would not buy it again

Replaced my large Nespresso machine with this smaller one 6 weeks ago. However, it is very disappointing. It doesn’t automatically adjust for pod size and the machine itself is flimsy. I have to open and close the top while holding it with the other hand, otherwise it fall over. Not what I expected from Nespresso.


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