Something this expensive should let you set the temperature of the warming plate (you can set the time only). There really should be an insulated carafe option, because that's the only good option.Instead I got excited because of a sale.Don't do what I did, get another model with a thermal carafe instead.

I was going to return this product because it does not make hot coffee. In fact you will have to microwave to get it hot, but after purchasing another brand that has a separate water dispenser (know as a higher end product as well) I chose to keep it until they come out with a better one. It is a design flaw issue. One was returned that was even less warming than this one. Be aware that you will have to warm it, but you can’t beat the taste in my opinion, and now I’m spoiled to the water dispenser fur my teas. Wish they hadn’t discontinued the old ninja. It was great. If it ain’t broke don’t fix it!!!!

We absolutely love this machine. We've had it about a month. It's great for pots of coffee. For K-cups...it leaves grounds in the cup. If it was just a few it would not bother us. This is a lot.I might be sending it back.

Love this coffee maker, but first thing I noticed when removing from the box is how very thin the glass is on the coffee pot. And sure enough, after only a couple weeks of use the glass broke while hand cleaning it. I don’t even know how. I was washing it and all of a sudden the water was shooting out of a hole near the bottom/side. I hadn’t even tapped it on anything! I ordered a replacement, and guess what… the glass on the replacement is much thicker, telling me the coffee pot that comes with this is meant to break so you’ll eventually need to buy a replacement for $35. Had to knock two stars off because of that. Bad business practice.

I’m sure this product is great, but it was a Christmas gift for my boyfriend.. it was spoiled for him because it had a big ol picture of said BIGGEST gift. So thank you so much Amazon..

This is an expensive coffee maker and while I’ve not tried all the features, I’ve found my coffee to be disappointing unless I use some work-arounds. I’ve found that the coffee isn’t very hot nor is the warming plate. I usually have to nuke my coffee since I like it hot. Also, when I use the platform for brewing one cup, the coffee splashes out of the cup and then I have to clean up afterwards. This problem can be overcome by using a tall cup. The filter is about worthless; I had to buy paper filters so that I don’t have grounds and sediment in the beverage. Also, know that the first several cups of coffee, even after I cleaned the parts before initial use, tasted off. On a more positive note, the product is easy to use and brews quickly. Overall, I would have perhaps been much happier with a less expensive machine.

I like my coffee maker, but recently the K cup portion sprays coffee everywhere when I use it. I've cleaned it many times. Don't know if I'm missing something here, but it still sprays. Bit disappointed as I use ground and K cup coffee.