Our customers say Excellent
4.53
out of 5 based on
76065
reviews
Customer Reviews
4.3 out of 5
690 customer reviews
5 Stars
67%
4 Stars
15%
3 Stars
7%
2 Stars
3%
1 Stars
9%

Filtered to: 3 Star Ratings

Bryan


Third Party Review
Reviewed: 2023-08-14
Gets Stuck

This thing literally goes back to the exact same spots and gets stuck, I have to run it when I am home or it will do nothing! When we are standing it is like a magnet straight to being under our feet. Very frustrating. Will never buy another one that does not have mapping. Good news is the thing is tough it has gone across the room. Positive: when it is not stuck it does run a long time and does a good job cleaning.


K B


Third Party Review
Reviewed: 2023-08-14
Well the 1 year warranty was one week too short.

The Eufy robo vac is a decent and affordable option. However, this is our second one in four years. The first one lasted three years which I'd totally acceptable. However this most recent one has completely died literally 7 days after the warranty ended. I reached out to customer service and they are un willing to offer repair, replacement or service. I offered to pay to have it repaired and they declined. So I'm disappointed with the customer service and this newer versions lifespan.


Joseph A. Minnick


Third Party Review
Reviewed: 2023-07-20
3.0 out of 5 stars

The media could not be loaded. Works better on rugs than floors. Battery only lasted a year and they cost $38 to replace. Not worth buying a new battery. I won’t buy from this manufacturer again.


Kodi


Third Party Review
Reviewed: 2023-07-20
3.0 out of 5 stars

It is incredibly helpful to have a vacuum robot because this thing is working harder and more often than I ever would. It has really helped reduce the dog smells, dust allergies and stray insects. However it leaves a lot of hair in the carpet even though I'm running it twice a day. It also seems to drop hairballs when moving between carpet and linoleum. It has a lot of trouble with thin rugs, the dog bed and the dog water bowl. Not sure how long this will last and will definitely buy a better quality when it's time to replace.


Bryan


Third Party Review
Reviewed: 2023-07-20
3.0 out of 5 stars

This thing literally goes back to the exact same spots and gets stuck, I have to run it when I am home or it will do nothing! When we are standing it is like a magnet straight to being under our feet. Very frustrating. Will never buy another one that does not have mapping. Good news is the thing is tough it has gone across the room. Positive: when it is not stuck it does run a long time and does a good job cleaning.



K B


Third Party Review
Reviewed: 2023-07-20
3.0 out of 5 stars

The Eufy robo vac is a decent and affordable option. However, this is our second one in four years. The first one lasted three years which I'd totally acceptable. However this most recent one has completely died literally 7 days after the warranty ended. I reached out to customer service and they are un willing to offer repair, replacement or service. I offered to pay to have it repaired and they declined. So I'm disappointed with the customer service and this newer versions lifespan.


Track A Package
Issue(s) With An Order
Warranty FAQ
customer service

Have questions? We're here to help!