The video is about a standard robotic with two side brushes but when it arrived it turned out to have only one! It has no symmetry and moves around with only one brush on the right side. It's a pain to repackage and return it so I am stuck with it. They should have made it quite clear on the site that this wierd thing has only one brush!Addendum: This machine has a primitive algorithm; keeps getting stuck in different spots and at night when you come home it hasn't done its job. The manufacturer should work on the software, at its current state this device is doing a very poor job, stay away (although the seller is very professional and nice).

Worked great but doesn’t last. I ordered last June in white. Broke a year later in August. Turns on for 2 seconds then beeps and shuts down. Can’t get support because it’s past the eligible time frame… Also didn’t hold a lot of dirt. It needed to be emptied and pet hair got tangled up on the roller constantly. I was impressed with its power and mobility. It worked well on our small area rugs. Overall, I wouldn’t buy again. You get what you pay for…

The vacuum I received only uses 1 brush. It should use 2.

I’m so mad. I loved this but it stopped working after a few weeks and I can’t return it because I don’t have the manufacturer’s box.

Horrible, crap, crap, bought in April 2022, battery needs to be replaced now after a year of use. Cheap cheap cheap, customer service is run by robots, asks the same questions no actual real response do not buy

The media could not be loaded. This device device is only functioning well for the one room cleaning option but when it come to all the other options is not working, also is supposed to return back to the base once it finishes cleaning but is not doing it. Once it finish it just stop right there, I thought it was because the base was place in a wrong position but if I hit the return to home button it goes directly to base always. This makes it a the same as one of those 50 bugs vacuum rather than a somewhat smart device

Why in the world would this machine come with one rotary brush? I’m returning it because I’m assuming it is a mistake.

Ordered black and received white. Filter inside smells of dog, had dog hair and is clearly used.

Bought a refurb to replace our Eufy S11 that stopped working after 11 and 14 months, respectively. After 11 months it died, then wouldn't recharge. Customer service gave us a new battery, but that one also died within a couple of months, except this time the product was no longer under the warranty. We told them that it was a brand new battery that THEY gave to us and should be replaced, but they refused and offered a 20% discount on a THIRD battery. FFWD to October and we bought our current one from Amazon and it also died after a month. I can't stress enough not to buy this product or any others from Eufy/Anker. Very disappointed.

bought one of these for my disabled friend to keep the sand off her new floors. bought this one for myself, but it did not complete the room, and pushed a lot of things around. I let it recharge overnight and ½ the day and set it on the rug and it would not turn on. trying again with a different one.