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100 customer reviews
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Filtered to: 3 Star Ratings

Heather


Third Party Review
Reviewed: 2023-08-15
Jury is still out

The main problem is going to be the software. A big problem for me is all of the zones like no go or high traffic have a minimum of 13x13 feet. Day one it broke both of it's spinning brushes off on the bath mats. Just connecting to the internet the prompts and process is not very good. Especially if you need to reenter the password you just keep trying for forever and eventually it lets you. I didn't find the noise isn't as bad at other have said. I won't know about performance until the new parts get in. But yeah not user friendly app in both wording and options. The fact that it has to do an explore run without vaccuming sucks but if the map remains stable that should be ok. Map is full of squiggly lines for the walls at first but it seems to clean up a little in time. Cleaning schedule will only allow one cleaning for one time any day. If you want additional runs you have to tell it manually.*********Now that I've finally gotten the correct side brushes and had it running for a week:It's not as good a clean as the roborock and takes longer but it is less needy. Meaning there are fewer times it gets stuck or wrapped around with fur. I think the collision sensing might even be a little better for dog toys. It is better than a Roomba in that roomba can't clean my dog hair at all and has no collision sensing for the dog toys. So not a high bar there. The reusable dust bin is pretty great. Much easier to use than I expected. I did have a little trouble closing it already after the fourth time so I hope it holds up. Also it does get moved off the charging rather easily.


Ken S.Ken S.


Third Party Review
Reviewed: 2023-08-15
Leaves dock on power out. Traps itself over frame of dining chair.

The media could not be loaded.  The shark is stupid enough that when the power goes out for just a few seconds and of course the internet also goes out too,the leaves rhe dock tries about fifteen times To redock going in-and-out about 15 times Finally ending about nine inches away from the dark paused. It will also stupidly try and go over the metal rim of a one inch frame of a chatrying about ten times sometimes succeeding and then getting itself trapped. Seems to clean ok but takes about four hours and multi recharges using matrix clean to do a 3500 square foot area. No clean zones are not precise like I made for where the chairs are. I made quite a no clean area buffer and it still tries to go over the chairs.


JJ


Third Party Review
Reviewed: 2023-08-15
Poor battery life & not great at obstacle avoidance

I like the HEPA filtration and self emptying base feature. That said, this vacuum takes 3.5 hours to clean 1,500 square feet, because it has to return to the base to recharge half way through. The self emptying base is nice, and in my opinion required for any robot vacuum. The vacuum itself has a very small capacity. We take shoes off at the door and have it scheduled to clean daily, but between dog hair and dirt that gets tracked in even the base fills up fairly quickly (7-14 days). It does a decent enough job cleaning over a mix of rugs and hard floors. It is not great at avoiding smaller obstacles like dog toys, socks, or phone charging cables though. I know with any robot vacuum you should pick up before sending it loose, but when the thing takes half a day to clean it's very difficult to keep picked up with children and pets. Unless you live in a very sterile home you have to babysit the vacuum. It's not the worst robovac by any means, but it needs improvement. I paid $422 in January 2023 and feel like it's worth closer to $300 relative to other robovacs on the market. The Roborock S7 Max is maybe worth $422 in today's market. All are overrated and overpriced leaving me somewhat disappointed. HOWEVER, at the end of the day I don't need to sweep and vacuum the floors nearly as much saving me an hour or two a week. That's worth something too. As long as it doesn't break in the next five years it will be a good value.


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