Our customers say Excellent
4.53
out of 5 based on
76079
reviews
Customer Reviews
4.0 out of 5
100 customer reviews
5 Stars
55%
4 Stars
16%
3 Stars
13%
2 Stars
8%
1 Stars
8%

Filtered to: 4 Star Ratings

Lee W.


Third Party Review
Reviewed: 2023-08-15
Instructions included very limited

Could only label one room on the map before it moved off that option automatically so I can’t send it to clean a room.


Erik daguerre


Third Party Review
Reviewed: 2023-08-15
It Vaccums, but could be better

TLDR;Hard flooring pet hair pick up is greatCarpet Pet hair pick up is okay60 day bin is a lie, more like 2-3 days when you have four furry monsters running around the houseDoes not replace your upright vaccum designed to go after pet hair, but will help reduce how often you need to pull it out.Its a robot vaccum it drives around and assualts the floor for dirt and hair. I have 2 Huskies and 2 Cats, so pet is always all over. This little guy helps keep the hair down. *Note* this robot does not replace the use of a good upright vacccum designed to go after pet hair, it will reduce how often you have the pull the beast out of the closet, but it will not replace it. I have also owned and used Roomba models before this purchase and it is the same.The Shark robot does a fantastic job on hard flooring to pick up pet hair, it does an okay job of getting the pet hair out of carpet. In addition it will get loose its mind if you have funiture with low profile legs that it could drive over. It can and will get stuck on them. The 60 Day container is a lie, I have to empty the charging stand every other day to every third day depending on traffic and the current condition of the Huskies coats.Before utilizing this robot vaccum really good, I mean really really good. Then schedule it to run daily, including the weekends! It will help maintain that starting state. I'm no longer having to run my upright every day, now its down to once a week to keep up with the influx of hair as the husky explosivly shed their coats. The amount of Husky glitter has greatly reduced with this method. If you expect it to replace your vaccum and become the only work horse in the home to complete this task, make sure you have no pets, and minimal human occupains.


CCH


Third Party Review
Reviewed: 2023-08-15
Good vacuum

Works well, no connection issues, good mapping…doesn’t get 5 stars because the battery doesn’t last long


Mr. Fox


Third Party Review
Reviewed: 2023-08-15
Nearly perfect in every way

Using this in a single level, small (<1000 sq ft) house, with 2 humans and 3 animalsThe good:-does a good job on hard wood floors-Large capacity-Not too loud-Gets in corners, doesn't bang into walls-Decent battery lifeThe okay:-needs babysitting-Never connected with the app on my phoneThe bad:-Gets clogged even with frequent use-Doesn't do much on carpet or tile-Gets tangled with things on the floor frequently-Some parts need to be replaced already (after 6ish weeks of use)Summary: it works great to keep the dust and let hair down, which is what it's meant for. It'd be nicer if it didn't need to be cleared out quite so often, but that's definitely user error in part. Not sure if it's worth the cost, cause I've never had a different one, but overall I'm quite pleased with it. Lost a star for how often it needs to be disempacted by hand


Jill


Third Party Review
Reviewed: 2023-08-15
Works great

I needed to replace my 7 year old roomba and wanted a vaccuum with the self emptying tower because I have 2 mastiffs that shed. This one works great as far as how it covers the home, I love how it will restock to charge and redeploy… however, it gets clogged and won’t empty. I have to clean out the vacuums bin every day still. I don’t know if it’s just because my dog is “extra” hairy? I definitely don’t get 60 days… not even 60 hours without emptying. As long as I empty the actual robot’s bin and brush each day I am Satisfied with the vacuum.



Tyler Barnes


Third Party Review
Reviewed: 2023-08-15
Great vacuum but the app could be better

I've been very skeptical on robot vacuums since they first game out but I've been very impressed with this one and it's clear the technology has massively improved since then. I've waited 2 months before writing this review. The robot itself, I give 5 stars but the app has several things that could be improved.First, the good. The robot seems to have plenty of suction for me with 3 settings (eco, normal, max) plus the Ultra Clean setting and spot cleaning. I have all hard surface floors with two rugs. I always use the max setting and my house is small enough that the robot can do my whole house in one charge. It does a good job navigating my house when going from room to room and very cleanly makes it's way back to the base when it's done or needing to empty the vacuum mid job. I was pleasantly surprised that it was able to get over the edging for my kitchen as it's likely a tad over the max height limit of 0.75 inches that robot is advertised to handle. Sometimes takes a couple tries but it's yet to get stuck or fail to get over it. It does bump into some furniture and molding but so far has yet to scuff anything but itself and only on it's backside where there aren't any sensors. The manual states you need a fairly large open area for the dock but mine has done just fine having only about a foot of open space on each side. Another great plus is how easily this whole unit is to clean. The self cleaning brush roll does stay tangle free for the most part but if you have longer hair, you will need to pull it out every now and then. Thankfully Shark made this super easy to do. I love the bagless base unit and the vacuum and base pop open without any tools for cleaning. However if you have a pet, I'd say the base handles 30-45 days before needing to be emptied. Regardless, it's so easy to do that I wouldn't mind emptying it after every full use cause it's that easy and simple.Now the bad. The app could use some improving. First, I found out the hard way and after days of frustration, that this robot has a character limit for wifi network names. I had a longer wifi network name which was preventing the robot from joining the network. I have several other smart home products and none of them had this flaw. Once I renamed my wifi network to something shorter, I was able to connect without further issue. Next, while I don't expect this thing to make perfect maps of my house on a single "exploration", there's no ability to improve the map. You either accept what it finds or have it start all over. The app should allow you to have the robot further explore a certain area you want it to make a more accurate map of. Next, the app won't tell you the progress of the cleaning job. The app doesn't tell you which rooms it's done cleaning, what progress for the whole job has been made, or progress within a specific room. Thankfully, these could all be remedied with updates so get to it Shark!Overall, I'd definitely recommend this robot for anyone looking for a robot vacuum.


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