Our customers say Excellent
4.53
out of 5 based on
76090
reviews
Customer Reviews
4.6 out of 5
781 customer reviews
5 Stars
77%
4 Stars
12%
3 Stars
4%
2 Stars
2%
1 Stars
4%

Filtered to: 3 Star Ratings

Toya


Third Party Review
Reviewed: 2021-11-19
Love but the heat is not hot

REALLY WISH IT PUSHED OUT MORE HEAR CAN BARELY FEEL !


Customer


Third Party Review
Reviewed: 2021-11-19
Looks good - Heating not good at all.

You have to be standing right in front of it to feel the heat. We are using this in the basement and sitting less than ten feet away from it and it’s freezing. Cannot feel the heat at all.


Amber King


Third Party Review
Reviewed: 2021-11-19
Nice...easy to install but missing remote.

Heat output is ok...really bought it for the look so not worried about that. The intake and output ports at the top are fairly big. Would be nice if they were a little slimmer. Other than that it looks good. Easier to install. However, mine was missing the remote which does suck.


speckled pig


Third Party Review
Reviewed: 2021-11-19
Terrible remote

Very nice. Remote barely works.


_Customer


Third Party Review
Reviewed: 2021-11-19
Modern electric fireplace with some caveats

Good looking and modern. Easy to control via remote. First unit had electrical issues where it would shock you if touched. Had to send back and get a replacement. Also, be aware that the mounting holes are through the back so you’ll need a backer board behind it to screw into at top.



Felice Sharples


Third Party Review
Reviewed: 2021-11-19
Beautiful but heat is minimal

Love the look of it! The heat is pointless I can only feel it when I Stand directly in front of it which sucks because I need the heat.


Jac R


Third Party Review
Reviewed: 2021-11-19
8 months in, it has quit working

When it ran, it did wonderfully. Heated our room, pretty to look at... but now just eight months in it quit working. Yes, the fuse was replaced but still nothing... I have submitted a warranty claim, we will see what happens.


Ron Lilly


Third Party Review
Reviewed: 2021-11-19
No temperature control

I can't believe that this unit doesn't have any temperature control. For the price this should be included.


Customer


Third Party Review
Reviewed: 2021-11-19
Remote won’t work after 3 days !

Installation was ok, not great instructions but easy to figure out. Looks good, heat worked . The remote stoped working after 3 days of having it installed. Pretty disappointed in that. I don’t want to pack up the whole thing to return just for the remote , but would have went with a different unit had I known the remote was junk .


Thomas M.


Third Party Review
Reviewed: 2021-11-19
if you want heat look for a more powerful fireplace

i loved that it can be recessed into the wall. easy to install, easy to use with or without the remote. pretty. I do not like the low or high option for the heat. the high option does not blow the hot air strong enough. wish it had better heat. I do not like the clear crystals. they look plastic and cheap. looking to replace those right away. otherwise it’s pretty!


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