Ordered a "renewed" Eufy Doorbell 2k in the past, no issues and looked new. Was looking to upgrade and went "renewed" route to save some $ and had a positive experience before.However, I ordered THIS Eufy 2k Dual "renewed" and it was NOT "renewed" but rather used and didn't come with the correct mounting bracket. It came with a used and dirty mounting wall bracket from the original 2k doorbell cam (notice it's smaller and doesn't even fit!!). disappointed at "renewed" and wasted my time on this one. There were numerous scratch marks on the dual itself, and some scuffs on the homebase 2."renewed" is a hit or missGave it 2 instead of 1 star because had a positive "renewed" experience before....

I love the cover. The buffer time sucks.

Very disappointed about the product. Mainly 2 big NO, NO issues.1. Live video feed has a huge delay when using the EUFY App (iPhone). WHen someone rings the dual video doorbell I get a notification on my iPhone after about 2-3 seconds. Once I click on the notification and press on the Play button to start the live video on my iPhone. There is a huge (about 3-4 seconds) delay on the video with respect to the reality.I've specifically bought a pair of Amazon Echo Show 5th gen so I can get a live feed when someone rings. It takes about 30-60 seconds for the Echo Show to start displaying the first video frame. Even after that time, there is a video latency of about 2-3 seconds between what is actually happening infront of the video camera and the video being shown on the Echo show device.The Eufy dual camera video doorbell turned out to be too expensive for providing a "simple" doorbell that it is seems only usefull to make a bell sound when someone rings at the door.Big dissapointment!

I upgraded from the previous version because it had a second camera and improvements settings. This model wasn't picking up my vehicle until I stopped in parking spot or any vehicles that pulled into the parking lot beyond ours. I changed setting to get the max (5) using both Standard and Advanced options. The previous camera would trigged whenever vehicles pulled into our parking lot. Today a delivery van pulled directly behind my vehicle, got out and walked out to mailbox, returned and left without ever triggering this camera. Confussed, I went back into Motion settings and see that its max is actually only 20 ft according to the diagram. My truck is 22 ft long and I can't pull it through the wall to get the back end of the vehicle within 20 ft just to try and capture someone standing behind it. I have switched back to the previous camera. I would have never purchased this if the Amazon listing had stated its Motion Detection limits.