Listing said product was new. It was not new. Parts bag and manual are missing. Box said it was a return but again, it was a damaged item. Box was torn, no internal packing materials, etc

Update APRIL 2021: I contacted Schumacher about replacing the hose due to having a hole and not being able to use the compressor and am really disappointed to learn that once the hose goes bad, the compressor can no longer be used and I’d need to purchase a new unit. They also advised me that they won’t even service this because it’s outside of the warranty period. I will not be purchasing another Schumacher product. I’ve used this a handful of times and the compressor is worthless. This is a known issue. I read many reviews on other sites including Schumacher’s and many have posted the same issue with the hose. BUYER BEWAREUPDATE MARCH 19, 2021:I haven’t been driving as much because of Covid. My daughter is homeschooling and I work from home. I’ve been using this product to occasionally jump my car. This week I went to drive my car and had a low air warning come on. I though “no big deal!” I would just use the air compressor feature and put some air in my tire. This was the first time using the air compressor hose. I should have checked EVERYTHING on this product when I first purchased it because the hose has a hole in it and now I’m stuck with a flat tire! The hole is big enough so that it will not fill up my tire. I’m really disappointed that this came to me with a hole in the hose. I’ve only used the battery jump function but will be testing every feature. I’m going to contact the manufacturer to see if they will send me a replacement hose. Test yours before you end up stranded.I purchased this because I went to drive my car the other day after not driving for a month due to having surgery and my battery was dead. Everyone I called was “busy.” I didn’t want to call my emergency road service because they only offer 1 courtesy jump per year. The rest I have to pay for. This worked perfectly. The only thing I didn’t like is that it took 24 hours to charge. So I wasn’t able to just get it out the box and jump my car. Also, it’s REALLY heavy. I had surgery on my shoulder and it was really hard for me to carry this with one arm. The box says it’s 22lbs. I wish it were lighter. I’m going to leave this in my car and only take it out when it needs charging.