Our customers say Excellent
4.53
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Customer Reviews
4.0 out of 5
100 customer reviews
5 Stars
55%
4 Stars
16%
3 Stars
13%
2 Stars
8%
1 Stars
8%

BhuddaPest


Third Party Review
Reviewed: 2023-08-15
Amazing Features (for an old fellow)

I have had and operated an iRobot vacuum cleaner for some time now and have gotten used to how she worked right up until she got too old to do her job well (her name is Monica). I read good reviews of the Shark AI robot and decided that I would replace Monica.I am amazed. Right out of the box, the difference is profound. After charging, the first thing to do is to let the robot do a mapping run to create a map of the areas that she will be cleaning. I first thought that the mapping run was defective and prematurely abortive because the robot finished it up so quickly and did it without bumping it's way into every nook and cranny in a random fashion like the old one did. Apparently, that is what the 'LIDAR' is for. I know the map is detailed and complete because the app allows you to review the map, overlay rooms with names, and to define regions to stay out of. It is compatible with Alexa so I can say; 'Alexa, clean the living room" and the robot will skip the rest of the house and clean the living room. There are a lot of features, all adequately described in the ad copy and in the on-line reviews, so I will not attempt to describe them, but I will mention two other characteristics I like. It is very quiet when compared to the old robot and it empties it's own dust bin. How cools is that?


Courtney Walters


Third Party Review
Reviewed: 2023-08-15
My favorite Shark Vacuum to date.

This is the third vacuum I have owned from Shark. I was highly impressed with my first one and was not going to get rid of it but when I saw the one that vacuumed and mopped I thought it was a great time to upgrade. I was disappointed in the vacuum/mop robot vacuum and after finally getting fed up with it I ordered this one, Shark AI Ultra Robot Vacuum, Home Mapping, HEPA Bagless Self-Empty Base - Black. I have been so happy with this purchase. It has restored my faith in my Shark products. I have had it for about two months now and run it almost daily. It works great both manually starting it or running it on a schedule. I highly recommend this Shark Robot Vacuum.


Wendy M


Third Party Review
Reviewed: 2023-08-15
Very, very pleased

I am really, really pleased with this vacuum.We replaced an old Neato D4 with this Shark (we named it "Dusty"). Our old Neato was having less and less battery life, taking 4+ hours to "recharge to continue", and forgetting that parts of our house existed. I was initially nervous about getting this as a replacement, due to some of the other reviews which said they had trouble getting it connected to their Wifi, and had trouble making a home map.However, my experience has been wonderful. It connected to my Wifi on the first try, and made a correct map of our house on the first try. I then tested the "5x5 matrix" mode, and it went to the right room and cleaned just as described.Next, I tested "clean the whole house". It cleaned every room (not like the old one), came back to empty the hopper and went right back out to finish the job. It completed it's task with battery power left. I am very happy with the results.I was also able to set-up specific rooms, but I haven't actually tried to send it out on a "clean this room only" job. But based on my experience so far, I expect that to work as well.


Will


Third Party Review
Reviewed: 2023-08-15
Great vacuum definitely recommend!

I was very skeptical about getting the shark rv2502ae after reading all of the negative reviews, but I’m so glad I did!The vacuum isn’t as loud as everyone makes it seem- it’s quieter than a normal upright vacuum.It does an amazing job on hardwood floors, low pile carpets/ rugs, and high pile carpet/ rugs at getting all of the dog hair, human hair, dust, dirt, and debris. We have 2 dogs- one doesn’t shed and is hypoallergenic (malshi) and one large dog who sheds like crazy (Kelpie mix), and a kid who he and his friends are constantly bringing in dirt.The new edge cleaning feature really does an amazing job at getting all of the corners and along the walls.I only had to map my house out once and it got an accurate mapping right away (be prepared to run around and move all furniture that you typically would move to vacuum, you have to be quick because the mapping is quite a fast process).The only down side is it takes 6 hours to charge for an hour and a half (ish) of run time and for 150sq ft it takes about 20 min to do its job.***Also let me save you lots of research time- this new version only has one side brush because of the blower- the old versions had two and Amazon and a lot of other places haven’t updated that yet- but it says on the box if you look closely so don’t worry when you only see one brush like I did lol.Overall, I’m so happy with this purchase! It’s an amazing robot vacuum!


Shari KinnisonShari Kinnison


Third Party Review
Reviewed: 2023-08-15
Upgraded model! Adds CleanEdge

The new version of the Shark AI Ultra Xl swaps out one side brush for the new CleanEdge blower. You can recognize the new version by the two light gray sections on each side of the vac, just behind the front bumper (see pictures).Most of vendor sites and YouTube reviews have not caught up to this new feature addition. Indeed, Shark has not done a great job getting the word out about and the new feature doesn’t even really jump out at you on the box art if you don’t know what you are looking for.When I first opened the box to unpack the vac I was initially disappointed to see only one side brush and that the motor attachment for the right side brush was now gone. My initial reaction was that Shark pulled a fast one and cut corners after the vac received so many good reviews. But that does not appear to be the case. Instead they replaced the right side brush with a blower to blast dirt away from walls and corners where side brushes can’t otherwise reach. Indeed, side brushes a notorious for pushing debris into edges and corners (hockey stick effect). They call the blower CleanEdge and you can find info about it on the box if you look closely enough. But again, many vendor sites and video reviews still show the old model with two side brushes and no blower.The CleanEdge does seems to work pretty good on hard floors, which I have a lot more of than carpet. So this is a bonus for me. I’m not sure if it’s as ideal as having two side brushes for people with a lot of carpet. Time will tell. I am sure some will ask why they didn’t keep both side brushes and add the CleanEdge blower, but I suspect the answer is a combination of cost control (not increasing price) and battery life.Dropping one side brush also probably doesn’t affect performance much, and may even improve it a bit depending on your needs. Programming just alters how the vac approaches edges to ensure a the side brush is always facing the right direction. And as I mention above, side brushes can hockey sticke debris into edges and corners a robot vac can’t reach. Adding an edge blower is a better way to counter that hockey stick problem than just adding more hockey sticks.Anyhow, I wanted to post that I am happy with the upgraded model for my needs. However, depending on what you prefer (second side brush, or edge blower), you might need to do some added digging on vendor sites to see which model they are now shipping.



CAV


Third Party Review
Reviewed: 2023-08-15
I purchased this as gift for my mother ...

I purchased this as gift for my mother who absolutely Loves her Shark AI Ultra Robot Vacuum it performs exactly as advertised !She was taken back after I installed the Shark Clean app on her phone and showed her that she can create a scheduled time and day to clean a room, all rooms, spot clean an area within a room or Ultra Clean a room along with alerts, notifications and a clean report all through the phone app while she's doing other things.IMHO I think the smile on her face says it all! Well worth the money spent!


Ray G


Third Party Review
Reviewed: 2023-08-15
Great vacuum. Would buy again.

This is a fantastic vacuum cleaner that gains knowledge and improves its performance with each run. Love it.


Customer


Third Party Review
Reviewed: 2023-08-15
Does the job

Easy to program and does a good job . Sure beats having to vacuum!


Angela Burris


Third Party Review
Reviewed: 2023-08-15
Time saver!

Why didn’t I buy this sooner?! I have three dogs and vacuum every weekend but wanted something for during the week to help with dust bunnies and dog hair on the hardwood. I bought this with no expectations but it is amazing! I can schedule it to run on specific days and times and it works great on my hardwood, area rugs and even the carpet in the bedrooms. Really good suction power and now I only use my upright vacuum every other week and it picks up a 1/4 of what it used to weekly! I also like that Shark doesn’t have bags to buy and you just empty the chamber directly into the trash. Highly recommend to anyone on the fence!


Customer


Third Party Review
Reviewed: 2023-08-15
Technology in this robot is awesome - I am thrilled

I bought this unit after over analyzing and research due to mixed reviews. Have owned Roomba for years. I am elated with this unit. I had zero problems with set up which was a concern with the wi-fi in a condo. I ran it first without mapping. The mapping honestly was amazing. The condo has bedrooms on opposite ends plus a sitting area plus half bath at entry. It got it right the first time. The floor is all marble with lots of rugs. The first time it ran was mostly on the rug, then went and dumped itself, and proceeded to run again. I have a dog that sheds a lot.Pros:Not noisy compared to Roomba except to dump which takes seconds.Great suction and manages several rug heights.Technology for mapping, covering the floor in total even with restarts, and emptying itself is fabulous.No bags required.See below on the cons - was able to set that area as a no-go zone and still do the master.For mapping, was able to easily merge areas that were not square or rectangle, or odd shapes to label as the family room.Cons:I have a high shag rug in the master that the twirly thing got hung around. It maybe just because it was first run and kept turning but I don’t plan to use it on that rug.Cannot schedule by room at this time. For now, I just start the family room when I go to bed. It takes a recharge to finish it but that is ok since it is at night.Battery will only go to 40% and it takes it back to recharge. I have not found where you can reduce.


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