When i was unpacking, I noticed a broken piece of plastic. The plastic border around the base was broken. If it broke in a box, would it break if I bumped into a wall? It looked like a was sent a product that was broken and put in the box as if I would not notice.

First time we tried to use it, it did not steam at all. Completely worthless. Don't waste your money. I should have checked Amazon reviews, other people experienced same! Would have given no stars if I could have.

I eagerly awaited the arrival of my new mop. I was ready to do all of my floors. I unwrapped my new mop and was excited to get to work. I filled the reservoir with water and was ready to go. Imagine my disappointment when no steam came out of the mop. I pushed buttons to no avail. Now i'm stuck with a 40.00 piece of plastic as it will be too costly to mail it back to the company.