Our customers say Excellent
4.53
out of 5 based on
76081
reviews
Customer Reviews
4.4 out of 5
100 customer reviews
5 Stars
60%
4 Stars
27%
3 Stars
10%
2 Stars
3%
1 Stars
0%

dknudsondknudson


Third Party Review
Reviewed: 2023-08-22
Works great as long as you use it correctly

I bought this system for my Golden Retriever puppy, and have been using it for a few months. I'm very happy. She would wander out into the highway next to the property. Like other reviews say, make sure you READ THE INSTRUCTIONS. I set the radius, then took the collar piece outside to verify it was working. I started it on level 2. I put it on her, and at first she was confused and just ran around like she was being stung by a bee for no reason. I would wait until it started beeping, then call her back inside the radius. This helped her catch on to what was going on. After some time, she got used to level 2, and I turned it up to 3 or 4, depending on her energy level. With my puppy, I found that it was VERY IMPORTANT to run her heavily twice a day during the collar training period, so she didn't have excessive energy. With too much energy, she would just go running past the radius, get shocked, endure it for 10 seconds, then would be outside the radius area. But if she was out of energy it was easier for her to learn. She has longer fur, so I found that it was important to have the collar pretty snug around her neck for it to work. Your gut feel is you don't want it to be uncomfortable, so leave it loose, but if you do it won't work correctly and your puppy may not be protected. I found that the longer prongs were more effective and I didn't have to have it so tight. She stays inside at night, so I take it off at night. I love the peace of mind knowing if that collar is on her, she won't be getting run over in the road, and can have free run of the property. If you have a concrete/brick home the radius is reduced about 30%, but it still works fine.


B Eiler


Third Party Review
Reviewed: 2023-08-22
Transmitter lasted 2 years

Worked great for 2 years 3 months. Then I realize my dog left the area. Found the transmitter was not working. Thank goodness my dog didn't take off - she's pretty good and we're not close to other homes nor the road. Ordered a new unit with 2 collars as I now have one of her puppies. Well I didn't test the unit before putting on the collar - my dog got shocked 20ft away!!!!!!!!!!!!!!! Tested showed the unit didn't work and then started to emit a long shrill noise. Called and was told unit failure. They sent me another one. Same thing happened. Called again. Sent me another and this one works. The customer service reps were great, kudos to the company that they didn't give me a hard time. Only complaint is took 4 days to get here so had to be so careful with my dogs waiting and waiting not once but twice. I would still buy from this company.


Sunshine and Sonny Young


Third Party Review
Reviewed: 2023-08-22
Incredibly Worth It

This is so worth it as it provides a clear sense of safety for my pets. It allows 3/4 of an acre, which I just purchased this as I had the PetSafe 1/2 acre & needed to give my dogs more running room. The charge is good for at least a week & only needs about 3-4 hours to fully charge. Ecstatic over this. If I had anything to say about how to be better, it would be to create a 1-2 acre receiver as we have 8.5 acres & would love to allow them more room to run. I'l keep my eyes open as I will upgrade for sure!


Katherine Abbott


Third Party Review
Reviewed: 2023-08-22
Amazing product

Didn’t think this would work with an 8 yr old mastiff/Great Dane; a mix golden and a mini schnauzer but all the colors were easily adjustable and easy to train dogs. Love them! Come in and we put on chargers at back door as we have interference in the house and when they are ready to go out we put back on!


Dan Grimshaw


Third Party Review
Reviewed: 2023-08-22
Worked awesome for me!

Followed the training steps as recommended and worked great. Our dogs now know the boundaries and stay inside of them even when we forget to put the colars on. Living on a busy highway we had to make sure our large fur babies didn't wander too far and this product continues to work great for us. Purchase price was high (specially with the additional collar we had to buy) but it does work.



Ash


Third Party Review
Reviewed: 2023-08-22
Best thing I bought my cattle dog

I can honestly say that I never wrote a review in my life! But this was such a game changer as far as me working from home and having two dogs that want to just whine, paw at me and annoy me. This really does work! I have a cattle dog mix in the city and he needed to go out and really sniff and explore. This helps me get him out more. He really listened to the boundaries quicklyOne thing that does suck is that it's a circular boundary you can't manipulate it for your yard. But it works!


D McNeil


Third Party Review
Reviewed: 2023-08-22
Very effective...

Simple set-up, makes training easy. Our new pet is 2 years old, with no training history. She learned quickly where the boundaries are, and even the mild shock is not harmful. For those wondering 'how Strong' is the shock, I laid the collar on my forearm and activated the shock, with no harm to my skin, only giggled a little. Follow the instructions and all will be well.


Nancy Williamson


Third Party Review
Reviewed: 2023-08-22
Easy to set up

I received the Play & Safe Compact Unit a couple of weeks ago for my one year old Boxer female. She is a wanderer and so I needed a system to keep her contained in our yard. We live in a rural area, large property. This system has worked! I set the boundary at 70 feet so she has plenty of room to run and play. I set the static shock on level 2 and it only took one time for her to respect the tone and shock so her training was incredibly short. She has not left the boundary area and immediately returns to her safe area when she hears the warning beep. The only thing I discovered, which was my fault for not reading the information completely when I ordered, is that the battery on the collar that comes with this unit is not replaceable. So if the collar stops working I will need to order another collar. I also have a three year old male German Shepherd.. He is normally good about staying home, but he occasionally travels up the gravel road and since we also live close to a main heavily traveled road I decided to purchase another collar for him. As I was researching the collar I called customer service. That is when I found out that the collar I have does not have replacement batteries. The rep told me that any of the Pet Safe wireless systems collars will work with my system so I ordered a collar that uses the RFA 67 D replacement batteries and I ordered extra batteries for this new collar. I will eventually need to order this same collar for my Boxer when the collar stops working, no idea how long it will last. They say several months but I will find out. The larger Pet Safe Play and safe unit costs more than the unit I purchased and comes with the replacement battery collar and this is the extra collar I ordered, based on the fact that the rep at customer service said that any of the collars are interchangeable between systems. So far I have no complaints about this system and I am very satisfied with it, it keeps my dog home and safe. It is so easy to set up. I have it sitting on the counter in the kitchen, plugged it in, charged the collar and that was it. So far so good, works great. I couldn't give a rating on the battery yet so left it unrated for now. I wanted to write this review as a heads up for anyone looking for a good containment system and so they would be aware of the collar battery issue. Overall I would recommend this system.


RyanRyan


Third Party Review
Reviewed: 2023-08-22
Very surprised by this collar

I was extremely skeptical in buying this. I didn't want to spend the money for Halo or pay the monthly fee so I went for the Petsafe as I really didn't want to have to put a fence in or put my Frenchie on a leash everytime he went outside. I got this, set it up and read the training instructions. I did two days of training and honestly did a real half a** job with it because of limited time. After just two days he figured it out on his own and never leaves the yard now. I extended the range to its max now that he's used to it and he has free range of almost the entire yard. Never have to worry about him leaving the yard, even when a deer walks across the road in front of him as seen in the photo.


Sue Too


Third Party Review
Reviewed: 2023-08-22
My dog got hit by a car...

Think it won't happen to you? Yeah, neither did I, but six months ago my 5 year old Border Collie/German Shepherd Dog chased a squirrel out into the road and got clipped by a car. She was lucky; only a broken front leg, but the leg was broken badly, had problems healing and six months, countless animal hospital visits, two surgeries and shock wave therapy later, she is finally able to roam free in the yard again.I have over two acres of land and two dogs. My other dog is a 7 year old German Shepherd mix as well and while she respects her boundaries, my five year old tends to get "in the zone" when she is chasing something and nothing else matters. Until now that is...I bought two of these units so that I can overlap the signal and got two collars that way. Set up was a breeze; the worst part is figuring out where you want your boundaries to be and then setting the flags. They are pretty much plug and play once the collars are charged. I have a garage on the back of my property so putting one there and one in the house garage ended up working near perfectly, with the exception that it creates a bit of a figure eight, so the boundary is pretty narrow in some spots. Obviously if I moved the units closer together this would not be an issue but I wanted to get the maximum acreage out of the units to allow my dogs as much freedom as possible while still keeping them safe.I won't lie to you...it hurts to train them, especially if they are older dogs and have had a lot more freedom in the past. It takes them a few days to understand why they can't go the same places that they used to and when they get the "correction" it momentarily hurts them and confuses them. Yes, it hurts. I tried it on myself. It hurts while it happens but leaves no lasting effect. When they yelp and jump it will break your heart, but it is absolutely needed. The level of correction depends on the dog. My older dog was on a 3 and was traumatized for two days afterward but has since gotten over it. My younger dog, the one that got hit by a car, was not phased by 3 at all and I ended up giving her the highest setting. It only took two corrections for her to understand that when she hears the beep she'd better turn back and get back onto the property. Tonight she was chasing a bird at full speed and stopped short before the boundary. I was amazed.Is the system expensive? You betcha. But it's worth every penny. After spending upwards of $6k to fix my girl after getting hit by a car, trust me, it's a pretty small price to pay. Not to mention not having to walk her in the yard on the cold New England winter nights anymore which is priceless. I love that they can once again use the doggie door to the house and come and go as they please without me ever worrying that they will leave their yard. It only takes 10 seconds for them to make a bad decision and get hurt.A couple of notes:I had some issues with wishy-washy boundaries and lack of beeping/correction when I first set it up and read that you should not place near metal objects. Since both of my units were in garages and near cars/metal door frames, etc. mounting the units up high on the walls as far away as possible from metal corrected that issue.MAKE SURE YOUR COLLARS ARE CHARGED! They will emit a beep when they need to be charged and it confuses your poor dog if they are in the yard when it beeps or if they hear the beep while they are in the house. I turn the collars off now when not in use (whenever they are in the house) and make sure they are charged as often as possible. My next door neighbor has the other unit with the battery operated collars and constantly complains that the batteries do not last long at all, so the fact that these collars are rechargeable was another plus for me. We shall see how long they last.This product gets a five star rating from me. It has only been a few weeks since I received it but I am already very pleased with the peace of mind it has given me, ease of use and how quickly my dogs adapted to it.


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