This was my sixth straight year using H&R Block Software, and I was disappointed your product did not perform as in earlier years. I was able to download the s/w, but once I tried to prepare my return, the s/w kept trying to send me back for updates even though I had already downloaded all available updates! I finally figured out a workaround, but that took much more time than other years. Also, the update issue caused major problems w/ preparing and then printing my state return (AZ). You may have lost a customer....

Every year for the past several years, and after purchasing the "Deluxe & State" version for MacOS, I have had to call support to get a link sent to me so I can download the state version to install it. I don't understand why the download for this just doesn't get downloaded with the Federal version. It takes up precious time when having to call support each year. The product is otherwise okay for electronically filing my simple to do taxes as a senior.

Great software if you've used it before or you're familiar with doing taxes, the software misses the mark with details on some questions and guiding you when something new shows up, leaving up to you to use Google or the irs website to find the answer. For example, I sold stick and the software downloaded the documents from the site pretty easy but it failed to instruct clearly that you still have to validate each transaction, so at first it did not calculate the capital gains correctly until I doubles checked because the tax liability did not seem correct, leaves it up to the use to figure it out, as I stated, once you know how, it's super easy.

I have used H&R Block Tax Software and Tax Cut for many years. It is the only tax software I have used so it is hard for me to make any comparisons with other programs. Overall it has been responsibly priced and is fairly easy to use and intuitive as it follows the questioning sequence through the program. Being able to import data into the program from previous years is a big plus. Unfortunately I will no longer be using your tax software since you have not seen it appropriate to include the ability to import tax data from JP Morgan Chase. I have moved all my securities to JP Morgan Securities and find it tedious and tiring entering the data by hand into your program. I had hoped that you would have included this option in your 2023 version but I was disappointed to find it was still not available. I even called your help desk to see if they could help me connect but they were unsuccessful as well. I know that TurboTax includes the ability to import from JP Morgan Securities/Chase so I will spend the extra money for 2024 and purchase their tax program. I hate to change and have to learn the ins and outs of a new program but I have given H&R Block ample time to correct this issue. Thanks

Our tax system is so messed up, and corporate greed and lobbying have allowed tax prep software to become a necessary evil. Just because your evil is less evil than the others, doesn't mean you deserve a positive review. You're part of the problem and I hate relying on you.

I have been a loyal user for 8+ years. Last two tax years product is lacking Arizona State Form 352 - Charitable Deduction - causing me to not be able use product for my State return. Company lacks good FEEDBACK and INQUIRY model so cannot get insight to whether future updates will include Competitive Products INCLUDE this form. Likely last year I will use this product due to this Form omission

The 2023 NJ State program was flawed. It could not handle the situation where 1 spouse was over 62 and the other not. It basically skipped a step in the interview and produced an incorrect return. When I called support, the only solution they could give be was to do an override, which would have prevented electronic filing. I wound up completing and filing my state return online directly with the state.

Generally I'm very satisfied with your product. This year was the first time my online submission of my state return was rejected and as far as I can tell there was no appropriate reason or error code to fix. Your message explanation that from time to time your system has trouble submitting form and to mail forms in defeats one of the main reasons that I purchased your produce for.

Updates always real late in tax season so transfer of data from federal to state wrong at times like this years 2023 returns.left wrong but figured out myself with still no tax owed so I guess they didn't reject it.who wants to wait till near april to do taxes?will see this next season if I try another service!

The 2023 NJ State program was flawed. It could not handle the situation where 1 spouse was over 62 and the other not. It basically skipped a step in the interview and produced an incorrect return. When I called support, the only solution they could give be was to do an override, which would have prevented electronic filing. I wound up completing and filing my state return online directly with the state.