I have used this product for many years now but can't wait to find a better one. I abhor the personal data privacy practices as detailed in the product and can't understand why this company feels they can share the world over to anyone they see fit. Disgusted… otherwise is very good product. Would never recommend due to the data issue.

Would not correctly process a RMD (required minimum distribution) from an IRA that was donated. Spent hours on chat and phone. No solution. Had to file on paper with a “write in”. Still don't have refund. Will probably switch to Turbo tax next year.

Recently I have had problems with each return. This year I was billed multiple for returns that had an incorrect activation code. I should have double checked the code, but the software prefilled it so I thought it could be trusted. Took a few weeks to straighten out.

Overall, the software works, but it does shave some issues that are quite annoying. One of the major items are doing corrections or changes. The program makes you go though all of the next steps to get to the end. This is especially annoying when you make a change at the end of the form.

Just another tax program I'll pay to use for another year. It gets its updates every year, but the program itself is essentially unchanged. You'll pay for it anyway. Plain text explanations of deductions are lacking. You might as well already be an expert tax preparer. Once you've started, it's nearly impossible to directly go back to something you'd like to look at again without sifting through the menus and the buttons. If you hate doing your taxes, you'll only hate it slightly less using this program. Good luck with the filing instructions; just send it all I guess.

I bought this for my family. First issue occured when I filled out forms and your siftware automatically allowed me (and calculated) Earned Income. All went well until the IRS rejected it because I did not qualify for Earned Income. Question: Why did your softwarre allow it first and then with a couple of updates, the software did not allow it. I did not change anything in my return except the updates to your software. Issue 2: you said that I can have up to 5 kids file fed returns with your software. I did mine, did my grandson and then when my daughter signed in using my codes, it did not allow her to file fed return without paying. She was on a different PC but was using my account. This is a little misleading.

When i was getting ready to file I notIced that your program pulled incorrect data for adjusted gross income from last years return. That two years in a row that this error occurred. I am switching to a new provider for this year. Hopefully one that does not make this error. I had to re-file kast year, thanks to Block.

I did my taxes the first week I was able to and I had to owe this year so I ended up finishing off my taxes so I could get the charge over with. I got a confirmation and yet never got charged by the irs and ended up owing more due to late pay when I thought it was all set because I got a confirmation. Not very happy about that

I have used both HR Block TaxCut and TurboTax and have leaned towards HR Block as my preference. I was disappointed this year with 2 things. 1) The software did not seem to provide all the forms needed to file for solar water heater credits. 2) There was a delay in submitting my federal tax due to a software glitch that took about a week to resolve. Then I discovered that because of the energy credits, I had to file both federal and state on paper. This delayed my filing for the refunds. I prefer electronic for the speed. Perhaps TurboTax would have been similarly frustrating but I am considering using them next year.

When I first did my return the program told me that an update was needed for a form and to click for info. When I followed the link the form I supposedly needed was not listed for any update. When I called, no one knew anything and started an investigation and would call me when they figured it out. The update finally came in, but this was much later than I ever filed before. Also in my state form I have to manually enter some info that is available on my previous year return.