For two years in a row, H&R Tax Software Deluxe + State version has failed to send the state a copy of the Federal file required (as most states require). Instead, wasted time goes by until a letter is sent by the state asking for the copy of the Federal return. I also find it somewhat useless for filing amended states returns. Furthermore, it does not help much when filing retirement withdrawals and can all other errors to occur.

I have used H&R Block for several years. I find the program very good and helpful. This year the program was great. I was filing on the last day and your server would not accept my returns and efile them. I had to print them and take then to the PO. This caused much concern for me to get it in on time. I would recommend the product for doing your taxes, but not for reliably getting them efiled. And I know that it was the last day when I tried, but I paid to get them efiled. Nothing said that I could not do it on the last day.

I have used it for years, but this year I was unable to make it connect to my financial institutions because I could not get it to recognize that I had an Internet connection. So, I had to put all the detailed information into the software by hand, and I was pretty frustrated by that. I tried very hard to make it connect to the internet, reinstalling it all, and it was just impossible, I am seriously considering returning to Intuit.

Multiple dates were promised for delivery of Form 2210 for irregular income. It kept being pushed out. Even telephone reps couldn't tell me accurately as to expected date of availability Paper version from IRS was on their website during this time. A similar experience in future will prompt me to change vendors..

Several items were identified as issues in accuracy check and were repeatedly flagged with no way to provide an input to the software that the entries were correct, so it would not continue to flag them as errors. Other errors were identified that should have been taken care of by the software, as the IRS instructions were very clear and direct on how the information needed to be entered such that the software should have taken care of completing the requisite forms and directing the user on step to be taken. Unfortunately, the software allowed me to complete the forms through to filing step, and then notified me that the submission was rejected, but did not provide a clear explanation for the rejection, or what needed to be done. Required to go to the IRS website for publications and instructions too many times with this version of federal and state software. The previous versions of H&R Block software were better. Plan to try another tax software next year.

I completed my 2023 fed and state returns and although the product is generally satisfactory, the form k-1 does not align well with the info I receive from my financial institution. I would like to be able to import this data. Additionally, although I submitted my returns once, my credit card was charged twice for submission of the state return. Not happy with this!

I have been a taxcut user for over 10 years. Last couple years I had lottery winnings. The MA state tax would not accept the winning information. After multiple tries and reloading the software I was forced to do paper forms and US mail to submit my state returns

The software for the 2023 tax year was a disappointment. I was still waiting for final updates for forms well into March and ended up filing elsewhere with a free website for my partner because he didn't want to wait any longer for your updates. So I felt that I got less value out of the software this year.

I have complained about this in the past, but seems nothing ever happens. The Arizona state package does NOT include form 352. As a result, I have to print form 352 and paper file my AZ return. This sucks and should be easily fixed, but as I said, have complained before and nothing is done.

I have been using HRB Deluxe for years. Typically it's great, however this year there were some issues. Importing information from a brokerage account was not working due to the fact that my SSN begins with two zeros. It took several calls and weeks to get this resolved, and even then it was only because I sent an email to a senior leader at HRB. There needs to be an escalation path for instances like this, rather than telling people that they can enter all the information themselves (which I was told be several people). Otherwise why purchase the product…